Seeking reputable mattress companies in the Seattle/Tacoma area

phoenix · July 30, 2014, 6:54pm

Hi SoCalSleeping,

I have no problems to report in my 1.5 months of using their mattress (including what i felt was a good purchase experience), but that is somewhat irrelevant. The main purpose of this site (at least IMO) is identifying quality mattresses that will hold up for years. Comfort can be fleeting, and it will be a long time before it will really be apparent if this mattress is worth the money compared to all the other great options I had.

I feel like this is a giant unknown. The construction information (on the tag) at a minimum had minor discrepancies with their advertised construction. It could just be minor, or much much worse, but who knows… Months of asking has not helped…

My question is why exactly is this company recommended, and will it stay as so? My research shows only a couple second hand posts that mention construction. How did they exactly get to be respected enough to be a member? And with such poor communication that currently exists, doesn’t that defy the notion that they are “transparent”, which seems to be a big part of being a member?

I completely agree with your sentiments and it is taking much longer than it should for them to be able to provide the information about the issues that have been raised in this thread that a consumer would need to make an informed choice.

I sent them another email yesterday after talking with them on July 11th when they told me they would get back to me “quickly” with the information I needed to clarify the issues in this topic.

Their foam densities have changed since they were first included as a member and it seems that their level of communication has changed as well since this certainly isn’t typical of my experiences with them when they first became a member. I should also mention that the changes that have been made may not be “insignificant” because it seems clear that at least one change has been from 2.5 lb polyfoam in their base layer to 1.5 lb polyfoam. While this may not affect durability for some people … it would certainly have an effect on durability for others … especially if they are in a higher weight range. It would also affect a customer’s ability to make meaningful comparisons between mattresses.

While they are still listed as a member here … for the moment they are NOT recommended and I would encourage the members here to wait with any purchase from Restava until the issues that have been brought up in this topic have been clarified which is why I added a caution to their listings here and here (which are the two lists that are linked in the tutorial post) that links to this topic.

I don’t take inviting a member to become a member of this site lightly and in the same way I don’t take removing a member lightly either and this wouldn’t be a “quick” decision when there are so few great choices in the industry as a whole but I am certainly not happy with their lack of communication or some of the issues and possible discrepancies that this topic has brought to light and if this continues much longer then I would certainly need to take the next step up from a “caution” and reassess their membership.

Phoenix