Hi PapaMike,
I completely agree that it’s always a good idea to do as much research from reliable sources as possible before making any mattress purchase but I am not a big fan of the BBB for many reasons. You can see my thoughts about the BBB in post #3 and #4 here and points #1 and #5 in the comments here from another member and in post #4 here.
There have been many examples (including some that I know about personally) where good businesses have in effect been held to ransom by a single complaint (such as being given an “F” rating) which “magically” disappeared the day after they joined and paid and was changed to an “A”. While they do perform a service … they are not my favorite business (and that’s all they are) and I would especially take the time to read and watch the article and video here done by ABC News which also has some good information about the BBB that calls their reliability and integrity into serious question.
While I would use a BBB rating as one of many “data points” in my research … I would also take them with a “grain of salt” and I would always make sure that you read the specifics of any BBB complaints (many consumers make completely unreasonable and unjustified complaints there that can have a very negative effect on a business’ rating) and also note the number of complaints before taking them too seriously.
Having said that … in the case of Select Foam … the specifics of the complaints on the BBB would certainly add an additional caution about choosing whether to deal with them.
Phoenix
NOTE ADDED: Because of ongoing customer service issues and delays Select Foam’s membership has been terminated and I would read the warning here before considering them.