Hi pressurepts,
My final decision hasn’t been made yet but there is never a good time to make these types of decisions and if I do decide to wait for a few months to end their membership then there may be even more customers that have ordered from them as well and are experiencing similar issues.
I don’t have any reason to believe that they will “retaliate” but of course if they do it would become public knowledge and generate even more comments on the forum here which would affect a larger percentage of their business that aren’t members here and they were already well aware after our last conversation that they were “on the edge” of losing their membership here.
NOTE ADDED: Because of their ongoing customer service issues and delays their membership has now been terminated and I would read the warning here before considering them.
Phoenix