Hi Nene1957,
The large majority of their business doesn’t come from The Mattress Underground and probably don’t even know this site exists. You would probably be surprised how few people actually do good research into the mattress choices they make. Their membership here wouldn’t either “make” or “break” them.
@presssurepts
Unfortunately this has sometimes been the case with some of the members here that have purchased from them and it’s certainly not something that should be happening.
In any case … and as with any decision of this type … I intend to do what I believe is the right thing to do based on all the many factors that need to be considered. As I mentioned previously … it’s not something that I take lightly.
NOTE ADDED: Because of their ongoing customer service issues and delays their membership has now been terminated and I would read the warning here before considering them.
Phoenix