Hi Byte,
I appreciate that you posted about your experience as a warning to others that may be considering buying from them as well.
I am still waiting for Matt to return my call (I sent him a followup email today) and when and if he does I will make sure that he is aware of your complaint (along with any others that have been mentioned on the forum that are also waiting for a resolution as well).
I hope you also have the chance to let us know the outcome of your Paypal dispute.
NOTE ADDED: Because of their ongoing customer service issues and delays their membership has now been terminated and I would read the warning here before considering them.
Phoenix