Hi pressurepts,
[quote]Again, a week and two days after i’m told it “shipped” it hadn’t even been poured! Now i’m told “it’ll ship tomorrow”. Baloney- i have no reason to believe this.
Should I just try to get my money back and mail the damn thing back?
this is the worst customer experience I’ve ever had.[/quote]
While you are the only one that can decide what you “should do” … my comments here and here about giving them a fixed deadline may be helpful and I would let them know that if they aren’t able to confirm (with a shipping confirmation) that they have shipped your topper within 48 hours (or whatever the length of time that you consider to be reasonable) that you will be initiating a return (or a chargeback if necessary).
NOTE ADDED: Because of their ongoing customer service issues and delays their membership has now been terminated and I would read the warning here before considering them.
Phoenix