Hi nate,
Before they changed suppliers they were certainly using high quality materials and were transparent about the materials in all their mattresses but even before this they had more than their share of customer service issues and delays (which is why I had posted a caution about them for quite some time before I finally removed them from the membership). As I mentioned in the warning post you read there is some question now about whether the density of the materials they are using are what they list on their website (although as you can see in post #7 here they may still be correct).
A local purchase where you can test the mattress in person would be somewhat less risky than an online purchase where you can’t test the mattress before you buy it to confirm that it’s a good “match” for you in terms of “comfort” and PPP (Posture and alignment, Pressure relief, and your Personal preferences) but overall given their current circumstances I would still consider any purchase from them to be a somewhat high risk purchase because if you do have any issues after a purchase you may end up experiencing the same type of customer service issues and delays (including with a refund) that some of the other members here have experienced in their dealings with them.
While only you can decide whether the additional risk is “worth it” to you … I would be very cautious until there is clear evidence that the current uncertainty about the company and issues they have been experiencing have been resolved.
Some of the other options or possibilities I’m aware of in and around the Miami area (subject to making sure that any mattress you are considering meets the quality/value guidelines here) are listed in post #2 here.
If you are also considering an online memory foam mattress purchase then the tutorial also includes a link to a list of some of the better online memory foam options I’m aware of as well (in the optional online step).
Phoenix