I have a SleepEZ 10000 XL twin from 2013. I guess all or part needs to be replaced. The middle, where my body lies, is sunk far below the sides. I see this even when my 50lb dog lies in the middle.
Before I try to diagnose the problem, is it likely that the latex topper is the biggest problem, or the bottom layer? Should I pull them apart and see which sinks more? Any other advice? Thanks.
Hello Powerdog!
Thank you very kindly for your inquiry. SleepEZ will be more than happy to assist you with any warranty questions. We simply ask that you call Jeremy in our warranty department at 800-710-9846. He is available five days a week, 10am to 6pm MST. He is not in the office on Wednesdays and Sundays. Thanks again, we look forward to your call.
SleepEZ
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This looks like boilerplate about warranties. Please read my post and answer my actual questions. Thank you.
Hello Powerdog, my name is Jeremy, and I am with the SleepEZ warranty department. It is my pleasure to assist you as best I can with your mattress issue. First and foremost, if you are a SleepEZ customer, I would like to reiterate that your mattress is under warranty for 20 years. We renew our commitment to customer service every day, which includes standing behind our warranty, as evidenced by our renowned reputation and our number of years in business. We are a third generation, family owned company that has been in business for over 40 years.
What sets our mattress models apart from most is customization and the adjustability of the layers. This also allows you to open your cover up if need be and diagnose any issues that may arise with your mattress down the road. We are happy to assist you with this process. We only require that you call our office so that we may get information that will help us to diagnose the problem together.
Please feel free to call me directly at 480-966-8731. I will be back in the office on Monday at 10am MST. I look forward to hearing from you!
Jeremy, I’m happy to call you. But I should tell you first that I haven’t been able to find a copy of my receipt. I know when I purchased it, and I have emails to/from you about the problem I had assembling the foundation, but please let me know if there’s still any point in my calling. I know your website says you require the receipt.
I do indeed recommend that you call me at your convenience. I would like to help diagnose your mattress issues, then we can discuss warranty options if applicable. Again, you can reach me directly at 480-966-8731. I look forward to hearing from you!