Hi Lulu0915,
Not only will SleepEZ tell you that “I’ll be honest with you” … they really are being honest with their customers and the suggestions they provide are the result of many years of experience (much longer than Savvy Rest) so it’s unfortunate that you “translated” their comments the way you did.
While the same combinations aren’t recommended to everyone … each of the basic configurations that they generally suggest as a starting point are based on fairly wide weight ranges. For example S/M/F would by far be the most common recommendation because it provides layering combinations that are suitable for a very wide range of people as a starting point (see post #13 here).
[quote]At the end of the day, we both also felt more comfortable with the customer service and transparency Savvy Rest provided in everything including all our questions about organic certifications. And they don’t have the owners answering the phone calls which means that they are obviously selling enough mattresses to hire people to do that. The other two companies just seemed like they were hiding facts, and not really being honest. Again this is my opinion.
Yes the Savvy Rest cost more that SleepEZ and Sleeping Organic but knowing we got a great product from a very reputable seller was more important than the price difference.[/quote]
Savvy Rest certainly uses very high quality materials and components in their mattresses and if you are comfortable with the higher prices involved and having a few less options for your layering choices than some of the other similar options that are available to you and the lack of a return policy and it’s the best “match” for you based on all the parts of your personal value equation that are most important to you (including making a local vs an online purchase) then IMO you certainly made a good choice … and congratulations on your new mattress 
I’m looking forward to your comments and feedback when you receive it and have had the chance to sleep on it for a bit.
Phoenix