Hi jege,
I think you may be stretching things a bit here and finding reasons to criticize or vent at anyone or anything including me … (and ironically enough I was the one who made the phone call and helped you confirm the information you wanted to know) but the simple answer is the same as I told you before … I don’t believe anyone is lying here or trying to keep anything secret or “proprietary”.
Then you haven’t read very much of what I’ve written about latex and you also haven’t read the many posts where I talk about avoiding more “absolute” comparisons where there can be pros and cons to any choice. You can see for example this article along with post #6 here and post #2 here and post #2 here and post #6 here and many more … all of which go into great detail about the differences between different types of and blends of latex so that people can decide for themselves which is “better” according to what is most important to them. Blended talalay though in lower ILD’s is more durable than all natural Talalay and the manufacturer’s warranty for all natural is only half as long.
I don’t think I’ve talked much about “fraud” which has a very different meaning and is a completely different topic than most of what I talk about on the forum … including the practices of the “S” brands.
As I said … it’s clearly a mistake but I wouldn’t be nearly as upset as you are when I had the ability to receive a complete refund if I wasn’t happy with a product I purchased. I would probably be disappointed yes … but not angry … and I don’t think I’m quite as critical or “reactive” as you are to mistakes … especially when someone goes out of their way to help you first identify them and/or correct them.
Phoenix