Hi SquirrelPDX,
I hope that messypanda sees your post and provides an update as well (if they are subscribed to their topic the forum software will send them an email that a new post has been added to the topic) but I would also keep in mind that while other people’s comments about the knowledge and service of a business can certainly be helpful … I would be very cautious about about using other people’s experiences or reviews on a mattress (either positive or negative) as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many if not most cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person or even a larger group of people may be completely unsuitable for someone else to sleep on (see post #13 here).
As you probably know Parklane is one of the members of this site which means that I think highly of them and I believe that they compete well with the best in the industry in terms of their quality, value, service, knowledge, and transparency. A forum search on Parklane (you can just click the link) will also bring up many more comments and feedback about them from other forum members as well.
Phoenix