Hi PapaMike,
[quote]I applaud their effort to donate a used mattress to a worthy charity, but someone has to pay for those returned/rejected mattresses. That someone has to be the customer who keeps the mattress. They must average it out and build it into the purchase price.
Nothing is free. ;)[/quote]
Your right that everything that is included as a “free bonus” with any purchase (including mattresses) is built into the cost of the product and free return/exchange policies or free delivery etc are all built into the cost of a mattress and the majority of people who don’t return or exchange a mattress are the ones who pay for the minority of people that do (see post #25 here).
Phoenix