Hi droidx.
Generally, there is much confusion about Reviews of any type (see post #13 here) where a small minority of people with unusual issues that have little knowledge or understanding of mattresses, have completely unreasonable expectations. Because reviews have become so important in today’s online market they have gained a false aura of legitimacy and can be successfully exploited by some review entities that not only have little recourse to verify if claims are substantiated or not, but have no way or inclination to discriminate if a particular review comes from somone who may have an axe to grind, or a competitor who can’t or won’t compete in more ethical ways and chose to go after the reputation of a business that stands in their way to gain some competitive advantage. I always have little patience for those that are trying to harm the reputation of a long-term, reputable, and reliable business that not only has been going out of their way to provide good quality products and information but also has a solid track record of positive experiences shared through third-party review sites which speak highly about their service and integrity to their customers for many years.
To add to this picture, there are several reports of a few other trusted members who related similar experiences to the experience that Richmond described and debunked in their response to the negative Yelp review this year. For example, digging out old “reviews” of disgruntled customers or competitors in disguise from various places on the internet and bringing them back from dormancy after more than 10 years is another venue for such manipulative and unethical practices. A quick Google search on this subject will reveal much more about such tactics that seem to be often employed to blackmail and extort businesses (see some articles here and here) by manipulating reviews or making “negative” reviews go away for paid advertising.
While Richmond Bedding is a relatively new trusted member here we’ve considered their membership for several years and we’ve observed and looked at their business, products, transparency, and integrity over a long period of time and have found that they consistently meet our stringent membership criteria and like all the members here I think very highly of and consider them to compete well with “the best” in the industry in terms of their quality, value, service, knowledge, and transparency
Phoenix