Hi Andy98,
It’s fairly common with local retailers and manufacturers that websites aren’t always up to date and don’t always show the current lineup that a retailer has on their floor which can change on a regular basis. Retailers that specialize in online sales will generally have more up to date websites since their customers can’t visit their showroom in person to see what they have available.
[quote]The 8" was pretty good and I liked it a lot until I tried the 10". Which I liked more. It was interesting to feel the difference the extra depth made, and the deeper 10" mattress (plus an 11" mattress I tried) was best for me (but not best for my budget).
Dormio confirmed that they have something like a comfort guarantee: I wouldn’t be able to return the mattress, but they would be able to swap layers etc… to make me happy. They said that for the “Classic” line this might not be free if the swap requires something with a higher material cost but if there was a charge it would be small. In writing this it seems sketchy, but I got the sense that I wouldn’t be left in the lurch but I might be out of pocket an additional $30-$100 depending on the change.[/quote]
There is more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of PPP in post #2 here that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for once you actually sleep on your mattress.
I would keep in mind that return and exchange policies are built into the cost of a mattress so that the majority of people who don’t return or exchange a mattress (or individual layers) are the ones who pay for the minority of people who do. Exchange policies that allow you to exchange a layer and have a minimal cost involved will usually add much less to the cost of a mattress than exchange or return policies that require returning the whole mattress so they are a good way to keep the cost of a mattress lower and still provide a way to make changes to a mattress after a purchase.
With careful testing (hopefully following the testing guidelines in the tutorial) a local purchase will usually be “close enough” in terms of PPP that only relatively small fine tuning changes will usually be necessary if any changes are necessary at all (see post #4 here). If you know that you prefer a latex mattress compared to other types of materials or mattresses then if you have done good testing on the mattress the odds are high that if a mattress isn’t quite “right” for you in terms of PPP that a layer exchange will be all you need.
While the specific design and layering of a mattress is more important than just thickness … thickness is also one of the specs that in combination with others can make a difference in how a mattress feels and performs and in cases where all the other layers are similar then thicker mattresses will “act” softer than thinner mattresses. There is more about the effect of thickness in post #14 here.
Latex is a very different material than memory foam but the choice between them is really a preference choice and some people prefer the feel of latex over memory foam and some people’s preferences are the other way around. There is more about how they compare in post #2 here but the best way to know which type of material you tend to prefer sleeping on will be based on your own personal experience.
Thanks for the update on your search and I’m looking foward to finding out what you end up deciding.
Phoenix