Hi goober07,
I’m not sure how long you waited for a reply but there were a couple of others that were also having some delays in reaching them as well (see this topic).
They were short staffed last week so this may have been part of it and return emails are sometimes filtered out or go to spam folders but they are certainly there answering their phones and returning calls so I don’t know the reason that you haven’t been able to reach them.
As I mentioned in one of my replies in the topic I linked … when you contact them I would mention that you have had some difficulty reaching them so that if there is some issue with their system that others are mentioning as well that they are aware of it because they would want to be the first to know.
Phoenix