Hi BountyHunter,
I’m not clear why you appear to be promoting Saatva rather than learning about them which is the reason that I thought you were here.
[quote]Walk us thru this "Seal of Approval, on the Scott Jordan site.
Is it just their marketing, as it seems they are the only one I could find using it.
Does every member get it when approved and they pay the membership?[/quote]
It would probably make sense to read my previous reply since all of these questions are answered there. When you post as aggressively as you are or take on the role of acting as an apologist for a company about issues that you don’t fully seem to understand (such as assessing the quality of the materials in a mattress) and you also don’t take the time to read the replies and information that was already given to you it also brings your motivations and the real reasons you are posting here into question. Legitimate consumers are generally more interested in learning about mattresses and how to assess and evaluate them than they are in criticizing the information and replies on a site that is designed to help them.
[quote]Well they do not do a real good job, as it is easy to find the same negative comments as any mftr here and elsewhere… Just do a google review on any of the members here and will find the same thing.
It is really naive to think that other companies are not “managing” their reviews if they care at all. That is standard business practice across all industries, nothing new here. Any company that does not try to make things right regardless of the motive is losing ground so what is bad about that versus a company that does nothing? Plus you will find all companies will always ask for the review to be amended at least. Nothing new or strange here, so not sure what the big deal is.
Do all the members here have return policies equal or better than Saatva? If not, why are they members? [/quote]
Many companies pay serious attention to their reviews and work hard to resolve any issues that they mention but there is a difference between making the resolution of an issue conditional on either deleting or completely changing a review (which they have done) and solving the issue and letting the consumer post an update to their review to let others know that their issues were resolved. Every company has some unhappy customers over time and how an issue is resolved can say more about a company than the issue itself. When a company uses “pressure” to try and remove legitimate negative feedback then it brings the legitimacy of all their feedback into question.
Hopefully you have also read my comments about reviews in general in the tutorial or in hundreds of my replies in the forum …
Some of them have better return policies, some are worse, and some don’t allow any returns at all … but return policies are a preference choice and aren’t a condition for membership.
I would also keep in mind that return/exchange policies are built in to the cost of a mattress as a hidden cost and consumers that don’t return or exchange a mattress are the ones that pay for the ones that do. There is more information about return and exchange policies in post #25 here and in post #3 here).
While they aren’t as important with a local mattress purchase that you can test in person … with an online purchase they can certainly lower the risk of buying a mattress that may not turn out as well as you hoped for and can be an important part of the “value” of an online purchase.
Phoenix