Hi gravity,
While other people’s comments about the knowledge and service of a particular business can certainly be helpful … I would be very cautious about about using other people’s experiences or reviews on a mattress (either positive or negative) including mine as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many if not most cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person or even a larger group of people may be completely unsuitable for someone else to sleep on (see post #13 here).
There is more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of comfort and PPP in post #2 here that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for once you actually sleep on your mattress. As you can see … choosing a mattress based on what works for other people is among the least reliable ways to choose a mattress that works well for you.
There is also more about the most important parts of the “value” of a mattress purchase in post #13 here which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).
Having said that … there have been many forum members that have been curious over the years about the mattress I sleep on and you can see the details in post #4 here.
Phoenix