Hi dumplin12,
Welcome to the Mattress Forum!
Congratulations on your new mattress! :cheer:
Your mattress should gradually soften up a bit, as it loses some of its “false firmness” during the first few months of use.
You can see some comments about Winkbeds in post #2 here and in post #2 here (along with many of the other “simplified choice” mattresses). A forum search on winkbed (you can just click the link) will also bring up more comments and feedback about it as well. The CoolControl base is a foundation with fans built into it that will flow air through four tubes into a WinkBeds mattress, helping to create a cooler or warmer feeling within the mattress. Regarding exchanges, the mattress is all that is discussed on their web site. I’d suggest a phone call directly to WinkBeds for complete information about potentially returning the CoolControl base and if that it allowed.
Phoenix