I ordered a queen bed directly from the Winkbed website. Prior to that I had emailed Winkbeds and received prompt replies to my questions. I also called them and Doug answered all my questions and concerns and without any hard sales talk. I very much appreciated that. I read all available reviews online, and re-read them. Especially the Amazon reviewsāsome seemed contrived but who knows. I shopped and tested for a month in the stores and was very disheartened with prices, scams, lies and of course the mattress naming scams which prevent proper comparison shopping. The most attractive thing about this Winkbed is that I felt like there was nothing to lose if I tried it and didnāt like it. But there just arenāt many good reviews out there that adequately describe it so I will attempt to do so here, with a my background comparison following.
Customer service great. Pilot delivery stellar but I tracked it and called first when it was in Vegas. That wasnāt really necessary since another person called me directly an hour later to set up delivery, not knowing I had already scheduled it. I coordinated a 1 hour notification for the 11:00-3:00 delivery window so I would have time to leave work and accept delivery and not have to wait around too much.
Offload was good and friendly. Hard to get up stairs. Unless one has some help, I would recommend pre-purchasing the āwhite gloveā service if you have difficult stairs. Itās about an 85 pound mattress but the size makes it hard to negotiate climbing them.
Unpacking was easy, in a giant box, sealed in thick plastic. There is some smell gone by morningish. Not a chemical smell, just smelled new like fresh material from construction. Not surprising to me since they say they make it when you order it, and then bag it. Itās on a good, even clean box spring I have but Iāll have a leggett & Platt adjustable foundation arriving 4 days after the mattress.
First lay down test (like at a store): soft and stable on top which kind of surprised me since some reviewers thought it too firm, or firmer than medium. I thought it comparable to the thick Beautyrest Black models in stores that have cushy surface but good deeper support. I didnāt like some of the Blacks I tried because the comfort layer felt too much like memory foam that didnāt rebound quick enough even though they had good support. This (Winkbed) foam and the little springs in the comfort layer is springier, or more responsive on the rebound, but not like a trampoline or anything. Doesnāt FEEL too firm but I know something is down there to stop the sinking/sunken feeling that a lot of plush mattresses have for me. Softer than I expected based on previous reviews but that was just the comfort layer. I was nervous that it would be too firm for me but it wasnāt. No bottoming out. Good support. No sinking or envelopment too far and not like foam or a soft pillow top. I feel the foam and slight springiness (not bounciness) in the top layer and itās good for me.
First impressions using it to sleep: (I took conscious mental notes so I could objectively tell my experience, and typed them in Notepad so I could tell them here as the nights went by)
First night: I have a standard thin polyester mattress pad on it. I have a thin wool one coming next week. Going to bed: Sitting up and reading my butt goes down comfortably without a leftover dent when I turn out the light to lay down for sleep.
Morning. Overslept! (Forgot to set my alarm). No pains or hot spots temp wise or pressure wise. Back is relaxed. Not sure if I shifted. No issues. I like it. I layed/slept near the edge for a time. It didnāt feel any different than the middle.
Second night: still comfy. Rolling out of bed is different because previous mattress was hard and there is more softness on this one to roll through when getting out, but not mucky in any way. Sitting on the edge, it is supportive, like a very soft chair. Iām a side sleeper. Softness feels good. Just enough springiness without being bouncy. Feels like my legs are level with the rest of.my body. Woke up briefly to shift positions and asked myself if I felt joint pain, a pressure spot or blood pooling but I know I didnāt. I think I just wanted to be on my other side for some reason. Back to sleep no problem and happy for the comfort.
3rd-4th night: no change. As I get used to the mattress I can detect the support underneath the comfort layer. When I wake up in the morning I purposely stay still for a bit to note how it feels after (I assume) laying in one position for a long time. Pressure wise it feels just like when first laying down so thatās a good sign. Then when I get out and stand up and ask myself if anything feels weird. Nope. Feels like I slept. Nothing sore. My back feels fine. (Prior mattresses made the small of my back hurt sometimes while I slept.
5th night: itās now on an adjustable base. Iāve never had one before. I donāt think Iāll ever not have one now. They are nice to have. Iām surprised how much the mattress bends. It doesnāt creak or anything and the bend looks natural without buckling. The inner folds are wrinkled which is no surprise. If Iām not laying/sitting in the bed it will not all lay flush to the base when bent all the way which also isnāt surprising. If Iām in the bed it bends just fine and stays flush. A 15 inch mattress looks funny when itās bent by the way.
I want to like this mattress and I really, honestly and objectively do so far. Itās perfect for me. Itās just a little worrisome that nobody really knows what it will be like in 1, 2, 3, 5, 10 years. Even 5 good years is about 60 cents per day and that is more than acceptable to me as long as it stays close to the condition it is right now. Based on my research, I believe it cannot be any worse in the long term than any other of the much higher-cost mattresses like it out there. In fact I think itās construction and makeup is much better based on what I know is inside of it compared to comparable more expensive mattresses. But I have absolutely no problem calling the company up to say come get it 3 months from now. I hope I donāt have to but if I do Iāll just go get a cheapo from Costco and replace it after a couple years.
Cons:
The bottom of the mattress has a very delicate material on it. Not the sturdy material that is on the top. Mine came with a slight (1 inch) tear. No biggie to me. There is thick sturdy foam under (above) the delicate material. For this reason I put an old nylon (yuck) fitted sheet on the adjustable base. Itās slippery for when the mattress slides against the base. Probably overkill.
No other cons to speak of at this point. You may find some of my comments on this mattress a con if itās not what you like.
Well, thatās it for now. So far so good. I hope it stays that way. I have no reason to think otherwise. For me the mattress feels exactly the way I like it, it sleeps well, and functions on the adjustable base just fine. I will be looking out for any denting as months go by. The warranty card looks like most other mattress warranties, except they only warrant it for 2 inch deformation vs. the 1.5 many other brands offer (10 years). But the 101 satisfaction guarantee with no return fees is something that is very rare. I will update the review if things change.
My background: I replaced a 25 year old mattress (used as a spare guest mattress for about 4 of those years) but I had a king expensive one (major manufacturer) that ended up dented and hard on each side after only a few years. I may have been able to replace it under warranty but my back hurt so much from it, I didnāt want anything to do with it. My wife at the time then got a sleep number which was OK but felt like a nice air mattress, no real contouring support. She didnāt mind it and kept the sleep number. I went back to my old mattress but with a gel foam topper installed off and on. Not bad with the topper but way too sore without it. Old bed was hard with box spring. At least it stayed level and flat. Other than that, I am an airline pilot and so have slept on hundreds of different mattresses. I definitely know what I donāt like, and have learned to sleep on the side of the mattress away from the nightstand with the phone on it in hotel rooms (thereās usually a dent on the phone side, since thatās where people usually sleep for some reason).
The new bed is a queen. I sleep alone these days so I use the whole mattress. I think my old crappy king was more susceptible to the denting because my wife (at the time) and I didnāt sleep as close together on that one because it was a big king.
I thought I would prefer plush mattresses when I started shopping but no, they were too soft down deep. I liked firm or āluxury firmā but with a softer top (not pillow tops though, those were too mushy).
Online, I disregarded all-foam mattresses for now because I just havenāt tried enough of them to find one I liked. Online ones were confusing to me when shopping for them. I just donāt have enough experience to compare them in my mind and like I said I didnāt try enough locally to find one I enjoyed, and then replicate online. I have slept on a couple for a few nights but my memory of them was the sand feeling people talk about. They are comfortable to me, I just like the feel of the spring type right now.
I looked at Saatva but they donāt work on an adjustable foundation. Plus some reviews questioned their quality control.
Winkbedsā no questions asked return policy seemed risk free, but warranty for a 2 inch dent worried me a little. They are very new so no long term tests are out there. I guess weāre all in it together. But it seems like there really isnāt any magic bullet when it comes to mattresses. I think many dedicated mattress review sites are a crock. No negative commentary on any of their reviews (video reviews as well), but people have the same type of complaints for all of them despite that it seems, with all-foam winning most consumer reviews. The mattress underground is clearly legit tho, and armed me with enough information to make an informed decision. I was very worried my bed would show up and I would hate it. Iām glad thatās not the case.
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