Worried about potentially high Casper mattress returns before buying my parents a new bed

Hi PurplePigeon,

I switched your post and my reply into a new topic with a more descriptive title.

Subject to first confirming that any retailer or manufacturer on the list that you wish to visit is completely transparent (see this article) and to making sure that any mattress you are considering meets your criteria and the quality/value guidelines here … the better options or possibilities I’m aware of in and around the Boston area are listed in post #2 here.

[quote] I prefer a soft feeling mattress with good foundational support. My husband and I are on the lighter side (I’m 120lbs, he’s 165). We are leaning towards a hybrid mattress (memory foam on top, coils on the bottom). Although I’m concerned about the foam layer wearing out sooner than the coils do

And lastly I’d prefer a mattress that isn’t too tall…no more than 15 inches total height. Thanks again for all of your thoughtful advice on this site. [/quote]

While nobody can speak to how any specific mattress will “feel” for someone else or whether it will be a good “match” in terms of comfort, firmness, and PPP because this is too subjective and relative to different body types, sleeping positions, and individual preferences, sensitivities, and circumstances and you are the only one that can feel what you feel on a mattress … outside of PPP (which is the most important part of “value”), the next most important part of the value of a mattress purchase is durability which is all about how long you will sleep well on a mattress. This is the part of your research that you can’t see or “feel” and assessing the durability and useful life of a mattress depends on knowing the specifics of its construction and the type and quality of the materials inside it regardless of the name of the manufacturer on the label or how a mattress feels in a showroom or when it is relatively new so I would always make sure that you find out information listed here so you can compare the materials and components to the quality/durability guidelines here to make sure there are no lower quality materials or weak links in a mattress that would be a cause for concern relative to the durability and useful life of a mattress before making any purchase.

Assuming that the materials in a mattress you are considering are durable enough for your body type and meet the quality/durability guidelines I linked relative to your weight range … the choice between different types and combinations of materials and components or different types of mattresses are more of a preference and a budget choice than a “better/worse” choice (see this article). The best way to know which types of materials or mattresses you tend to prefer in general terms will be based on your own local testing or your own personal experience.

I don’t keep a record of the individual mattresses or their specs that the retailers and manufacturers in the hundreds of forum lists throughout the forum carry on their floor or have available online (it would be a bigger job than anyone could keep up with in a constantly changing market) but checking their websites and making some preliminary phone calls to the retailers/manufacturers that are on the local lists is always a good idea before you decide on which retailers or manufacturers you wish to deal with anyway. This will tell you which of them carry mattresses that would meet your specific criteria, are transparent about the materials in their mattresses, and that carry the type of mattresses that you are interested in that are also in the budget range you are comfortable with. Once you have checked their websites and/or talked with the ones that interest you then you will be in a much better position to decide on the ones that you are most interested in considering or visiting based on the results of your preliminary research and conversations.

You can see my comments about choosing a firmer mattress first with the intention of adding a softer topper later in post #2 here.

In most cases I would avoid this approach because of the uncertainty involved with making two purchase choices instead of only one and choosing a topper that would be suitable in terms of thickness, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) for a specific person on a specific mattress can sometimes be almost as difficult as choosing a mattress that doesn’t need a topper in the first place. I would generally focus on choosing a mattress that is likely to be a suitable match without a topper (unless you can test the combination in person or you are purchasing both online as a “set” that is designed to work together and they both have a good return/exchange policy) and then use the option to add a topper as a “backup” strategy in case your initial choice is too firm and doesn’t turn out as well as you hoped for rather than a “primary” strategy.

If you do decide to try the mattress/topper strategy then if the only issue with a mattress is that it is too firm and there are no soft spots or sagging in the mattress then a good quality topper can certainly be an effective way to add some additional softness, “comfort” and pressure relief to your sleeping system but the only way to know for certain whether a specific mattress/topper combination is a good “match” for you in terms of comfort, firmness, and PPP is based on your own careful testing or personal experience on the combination. If you can’t test the combination in person then there will always be always some risk and uncertainty involved in adding a topper because the specifics of the mattress itself along with your own body type, sleeping position, and preferences can affect which specific topper would be a suitable choice on any specific mattress.

There is more information about choosing a topper and a link to the better online sources I’m aware of in post #2 here and the topper guidelines it links to which along with a conversation with a reliable and knowledgeable supplier (that can provide you with good information about how their toppers compare to each other or to other toppers they are familiar with that are available on the market) can help you use your sleeping experience as a reference point and guideline to help you choose the type, thickness, and firmness for a topper that has the least possible risk and the best chance for success. A good exchange/return policy can also reduce the risk of an online topper purchase so I would make sure you are comfortable with the options you have available after a purchase just in case the topper you choose doesn’t turn out as well as you hoped for.

If a mattress/topper combination turns out to be a good “match” for you in terms of “comfort”, firmness, and PPP then as you mentioned having a separate topper does have the advantage of being able to replace just the topper without replacing the entire mattress if it softens or breaks down before the upper foam layers in the mattress (which is very likely because the upper layers of a sleeping system tend to soften or break down before the deeper layers) or if your needs or preferences change over time. A suitable topper can also help extend the useful life of the mattress underneath it because it will absorb some of the compression forces that can soften or break down the top layers of the mattress underneath it over time.

Phoenix