Hi sdianne.
Thank you for your kind words. I appreciate it.
I am sorry to hear that you are still waking up throughout the night and experience pains and morning discomfort. Even though Zenheaven by itself does not meet your specific comfort/support needs I am glad that they are so responsive and that they are sending you a topper and that they offered to extend the trial period. This may be all you need to hopefully get things right and get many restful nights.
This sounds like a good plan and in case you need to do a hard reset and find another system the personal experience you gained in the process is the most reliable way to understand your body’s needs and most likely will help you to find a mattress that is a good “match” for you as no “theory at a distance” can be as informative as your personal experience.
You may wish to read Post #3 here which will walk you through how to track down the cause of the back pains you are experiencing.
I look forward to any updates you may wish to share with us.
I or any of our Expert Members of the site look forward to assist you in any way we can.
Phoenix