I ordered Overnight Mattress’s “Cool Bamboo” memory foam mattress (size KING) on February 20. Eighteen later I have no mattress, and the soonest I will get it is March 20. Here is what happened…
After a week of not hearing anything regarding my order, and my Overnight Mattress account showing my payment was received, but my order had not been shipped, I called them.
All their memory foam mattresses were back-ordered. They were awaiting a new shipment of memory foam from their supplier. They told me March 9, today, was when my mattress would be shipped. I told them that was fine, I would still be receiving it in plenty of time, but kindly suggested they do a better job notifying customers when something like this happened. If not for my phone call, I wouldn’t have known.
Fast forward to today, the day the mattress was to be shipping. With the business day almost over and no change in my status, I called them again.
A friendly fellow (“Ben”) told me he had bad news. The shipment of memory foam they had been waiting for was delivered covered in mold. They returned it and we were awaiting a new shipment. My mattress will now be shipped, according to Ben, by next Friday, March 16. Ben said there was a chance it might be Monday, March 19.
I politely asked Ben if they would upgrade me to expedited shipping. He agreed, so my mattress is now 1-2 day shipping instead of standard shipping speed.
Any more delays, and I won’t have the mattress before I get married. If they do deliver it March 16 or 19, and do ship it with expedited shipping, I will get it in time. If they don’t, I won’t.
Aside: When something like this happens I can’t help but wonder if I am being had. I paid via PayPal, and I know PayPal allows you to file a claim within 45 days. If this was happening with an eBay purchase, I’d assume by this point the seller was trying to stretch things past the 45-day mark. I am not concerned about this with Overnight Mattress – yet. But if it’s delayed again, and I won’t have it before my wedding, I am going to have to demand my money back.
Hopefully my next update will be reporting GOOD news!