So I have a Sleep Science Q-Series Adjustable Base with a Purple mattress (It’s a hand-me-down so I don’t really know what model/type it is) with a foam topper, but the adjustable base is the real issue here. Last night the remote stopped working. We have changed the batteries, we have unplugged the base for 5 minutes, we have tried all sorts of combos on the buttons. Any button you press the backlighting flashes 3 times and then stops. It’s an RF remote (not infrared or Bluetooth) there is no box/button for pairing. We haven’t found any manual for the remote we have online. The connections and pathways under the bed are unblocked and should be working. The issue seems to be 100% with the remote. The company does have customer service, but not until Monday. I had the bed upright so we’re basically only capable of relaxing on the bed. sleeping is uncomfortable.
Were you able to get in touch with their customer support?
NikkiTMU