I have a 10" total latex that I bought about a month ago, and I’m not sure how happy I am with it. I like it much more than my TempurPedic Cloud Supreme that I had before it, but I think the BB bed is getting to be too soft. I even customized it to make it fairly firm, and I’m a lightweight guy (5’9", 150lbs) but it’s kind of making my back sore. The bed is three layers, with the bottom two layers fused together. All Talalay, 36ILD, 32ILD and 28ILD on the top. Mario told me this was the equivalent of a “5”. I find that the top layer is sagging a bit, there’s an impression, and if I sleep on the edge of the bed, I now feel as though I’m at the top of a valley that I could roll into at any point. However, it was very comfortable before the top layer softened up so much.
Another issue I have with it is the construction of the core. They told me that the two layers would be fused together, which was fine. When I was chatting with Mario, he told me that the core would be removable, just that the two layers would be fused together. I liked this idea because it gave me the ability to flip the core, and if I wanted to, put the soft layer below the core and sleep on the 32ILD layer, if I desired.
When I got the mattress, I unzipped the cover out of curiosity to find that the two layers of the core are sewn into the cover, so only the top layer (28ILD layer) of the mattress is removable. This means that I have to exchange it for a firmer layer instead of just changing the order of the latex in the mattress that I already have, avoiding having to ship big expensive pieces of latex around the country, which is not a good solution, and I’d like to avoid.
The weight for the mattress was quoted to be 130LBs. I can tell you that it weighs MUCH more than that, it took 2 burly guys to carry it up my stairs, friends who I tricked into doing it. I could have carried it myself if it was 130 pounds. I told them I couldn’t and how much it weighed and they told me I was a wimp, so they came over and did it, then told me it was much heavier than 130. This would have been nice to know, because if I didn’t have friends who could have helped me, I would have been stuck not being able to get it up the stairs in my house.
I will also say that I had read the shredded latex pillows were a little underfilled. This was mentioned in a few of their reviews. I think they took that to heart because the pillows I got are very overfilled, extremely fluffy. I wish there was a way to empty a bit out, because I could easily make a 3rd pillow out of the excess in the two I have. Not a huge deal, but again a simple zipper would have made this a non issue.
I will mention that the mattress was delivered without signature required. This is something that the shipper decides when they ship the package. This is just something to keep in mind, your ~$2000 bed will be sitting on the ground outside your house if you’re not home when it gets there. That made me a bit nervous when it was delivered.
On their website, they advertise that if you purchase the 10" Total Latex mattress, you have 120 days of comfort exchanges, absolutely free. This is not amended anywhere, it just says that it’s absolutely free. In speaking with one of their reps, the exchange process is kind of complicated, and you have to pay a $200 deposit, which makes it not free. He kept explaining to me why they need to obtain the deposit, and that’s not the point, and not what I am not understanding. I just don’t understand why they would advertise the fact that it is “absolutely free” when they are taking money from you, even temporarily, that is not free. It’s kind of misleading actually.
The weight is listed as a total of 110 lbs. I hope they bring it to the porch. There are no box dimensions in my tracking report, again