Phoenix,
First let me say thank you for this most informative forum. My wife and I walked into a Mattress Firm a month ago and walked out having purchased a Serta iComfort memory foam mattress. It was fine at first, but within a week or two had gotten so soft that I find it nearly impossible to get comfortable and have been waking up with back aches. The return policy I have in writing pledges to allow return (or exchange) of the mattress without charge other than delivery, and after much reading on this site, I’ve decided to exercise that ability and return the mattress. Hopefully they will honor that agreement, and it won’t be a hassle. Can you recommend a good store or manufacturer in or near the 43081 zip code to help us reboot this process and get a good bed that will last many years? (I am shorter and heavier at 5’6" 200 lbs, my wife is 5’5" 160 lbs and curvaceous.)
Many Thanks,
JS336