Hi BG4,
Iām sorry your girlfriend doesnāt like the feel of the new BME mattress 
, as she was expecting it to feel exactly like your old one, which of course it wouldnāt, as it uses different materials.
Mattress companies are constantly updating their products and models rarely stay the same year after year, so your girlfriendās case is a good example that as a consumer if youāre trying to approximate the same product bought at a previous time, no matter how recent, the onus is upon you to always check the specifications on the law tag of the mattress your trying to compare to just to double-check if things have changed in any way in the current model youād be ordering. As she didnāt personally order your mattress back in May, Iām sure she didnāt notice the new introduction of the TitanFlex foam and thought nothing of it, assuming it to be like your mattress. Itās unfortunate, but it happens at times.
You are correct that the new mattress uses a high-density, high-performance polyfoam in the place of the upper latex layers, and that while still buoyant, has a feel different from latex. The polyfoam core is also harder (36 vs. 32 ILD) than the old version. There also seems to be a bit longer break-in process with the new mattress. But I wouldnāt go so far as to take your opinion of the new mattress and turn it into a de facto statement, which of course it isnāt. The change in design has been discussed quite a bit here on the forum, and many people like the new feel. But they were also aware of the change in specifications and not caught āoff-guardā like your girlfriend apparently was.
[quote]Dear Brooklyn beddingā¦ I tried to promote your product and tell everyone how much I liked itā¦ But you Fāed up and desided to cheap out and change your bottom lineā¦
By switching to a cheaper foam and conseal it under a fancy name Titanflex.[/quote]
Of course, you have absolutely no personal knowledge of any of the "factsā you just stated. You have no idea of the cost of the new polyfoam core compared to the previous generation, nor do you have any idea of cost of the TitanFlex foam, nor the cost of the research and development that went into the product, nor the market research and reasoning behind the change in design (you can read about some of the explanations here).
Not liking the feel of a new version of a mattress doesnāt entitle site members here to make unsubstantiated claims about the motives for a mattress companyās decision to make a change in product design. Youāre certainly entitled to your opinion on the feel of this or any other mattress (as many people discuss here), and Iām happy to have discussions about that, but your commentary needs to be fact-based and not what is in essence an ad hominem attack against a company.
And to add to Sweet Dreamās point (thanks Sweet Dreams), your girlfriend fortunately did have the foresight to purchase something that does have a good return policy, so in the end sheāll be able to get a refund and find another product.
And hereās the good news. If you want the old design, it was pointed out yesterday by someone on the forum that the old version can still be found in a few places online, like here.
I do appreciate your post, because it allows me to be able to point out (as I do from time to time) how mattresses change in design and the consumerās responsibility to compare specifications before making a purchase, especially when trying to āmatchā certain mattresses.
Phoenix
