Brooklyn Bedding Return Policy

Mattress Talk General Mattresses Questions
1

Hi,

When I purchased my mattress from BB the layer exchange policy required a $200.00 deposit but, I don’t recall there being a S&H fee. Please, someone correct me if this is wrong.
Now the deposit is $300.00 minus a $75.00 S&H fee. Does anyone know when this policy change took place? I want to exchange a layer and feel that the policy that was in force when I purchased the mattress should be honored.

Thanks for any information.

2

Hi smilingwolf1,

Have you asked that same question of Brooklyn Bedding? They’d be the first people to ask. They may already honor previously stated terms.

3

Thanks for the quick reply dn. I was hoping to find out if there was a S&H charge in the original exchange policy. I’m pretty sure at the time I purchased my mattress there wasn’t. I only remember there being a $200.00 deposit fee. I was hoping someone could recall what the exchange policy used to be. This way when I call for the exchange, I can point this out.

4

Hi smilingwolf1,

The original exchange policy had a shipping and handling charge of $75 and had a $200 deposit. They can confirm when the change happened.

Phoenix

5

Thank you Phoenix. I appreciate it.

6

I did an exchange with them about 40-45 days ago. The original terms were $200 but it had changed to $300 when I went to do it…for me it was a non-issue as they only keep $75 either way.
Maybe too many people were keeping the extra slice of Latex so they raised the price - I see no real issue here as long as they do not keep more $$ than they originally stated.
I’ve already bought a second mattress from them since then so you can see I have no heartburn about what they will keep if I try to rip them off.

7

Hi smilingwolf1,

My earlier reply to you was nagging at me so I checked the wayback machine here and the earlier exchange policy also had a $75 shipping and handling change. Sorry for giving you incorrect information (and I’ve edited my original post so it’s accurate). The deposit has changed but that’s refundable.

I believe there was a time where there were no fees but that was some time ago and I wouldn’t trust my memory (the wayback machine only linked back to May and the page I linked was from August) :slight_smile:

Phoenix