So this is going to be a long post, but I do want to share our experience with all of you here. I hope this will help someone:
After a long research process, trying various mattresses and asking questions here we decided to purchase the SleepEZ 9000 mattress with F/M/S configuration (E King).
I must say that we didn’t feel so comfortable with the telephone sale process and felt that our salesman had no patience for our questions (we did speak 2 times before ordering the mattress and had some questions).
On our third conversation we ordered a complete Dunlop mattress for all three layers, since both my wife and I preferred the feeling of it to that of Talalay. We were advised that we should split the mattress even though we have the same configuration on both sides. I agreed but insisted to have a single top layer (more on that later).
We received the 5% discount thanks to this forum.
Assembly was pretty straight forward, but it took me time because I did it myself. No complain here.
However, here was the first time when I thought something is NOT okay with the mattress. The soft layer felt very soft to me.
ALL of the layers looked different than those we saw when we tested mattresses in local stores.
Also, the cover seemed a bit larger than what I read here that almost everyone had problems fitting the mattress in. I thought we received a larger cover…
In any case, we decided to give the mattress a try, and so we did for 6 nights or so. It felt okay, but nothing amazing (like some experiences we had testing).
To me it felt too soft and too bouncy. My wife said it is softer than expected, but she liked that. She said it is more bouncy, but wasn’t bothered with that.
Here I’d like to add some other notes:
- The top layer arrived glued. Nobody mentioned that this will be the case.
- All of the layers feels different and LOOK different (some with more voids, cracks etc. Some with a “border” around the edges, some without…
So, after the sixth night I also received some foam samples that I asked for. This confirmed my first assumption that we received a Talalay top layer. I wasn’t sure about the other layers.
I called SleepEZ and spoke again with the salesman. He suggested that I will speak with the factory directly… strange, but I did.
I told the guy that I am almost certain we received a Talalay layer instead of a Dunlop one. His immediate reaction was: “so you bought the SleepEZ 9000, right”? I said yes, and he said that this happens to them…??!
Only then he asked for my order information and confirmed that they sent us a Talalay layer. When I asked him why they didn’t contact us if they knew that this is the case he had no answer but “we should have catch that.
I told him about my suspicion about the other layers and the cover. I said that I thought this is the case from day one, but couldn’t imagine that they will do that. I said it adds to my feeling that I have zero confidence in what I actually received, especially after paying almost $2K for that mattress. I was in shock to hear that they know they sent a wrong mattress and didn’t think they should let me know about that.
His reaction? “I don’t want you to feel this way so you can return the mattress for a full refund”???!!!
Once again- this is not what I expected.
We concluded the conversation saying that they will send a new Dunlop layer directly from the supplier to us (it wasn’t arrived as of today, and we spoke last Thursday), and I said that I still need to think about this whole expirience.
Some notes here as well. During the conversation I learned that:
- SleepEZ do NOT manufacture anything…. They only cut the mattress to size and only make the cover. This may not be a surprise to you. It was to me. Basically they are a “marketing factory’”.
- The factory guy said that they do not recommend splitting the top layer for the 2” layer (900 series). I told him that this is not what we’ve been told by the salesman. He was surprised.
- Out of 5 layers/mattresses only one was marked with quality check sticker. It was made back in October…
- There is no mention of the manufacturer/supplier itself anywhere.
I must say that I still have very low confidence (if any) in what we received. It well could be the cheapest foam or a “real” latex. It doesn’t seems like it is going to last. When we open it- the cover is full with “crumbs” and feel very soft.
Nevertheless- I must say here that although bouncy and not to our liking, it is not bad as other Talalay mattresses we tested. My complain about the mattress is that it seems that we sink in it a lot.
I looked at my wife last night when she was sleeping and it seems that she was almost 3” below the mattress’ “surface”. Is it common (she is 125lb, 6ft 4”)?
Overall, we still wait for the Dunlop top layer. I will keep you posted.
By the way-this might have been less of a problem if we weren’t relocating abroad soon. A fact that I mentioned to the salesman (that BTW, said it won’t be a problem to keep the mattresses in the box for two/three months during shipment. And the guy at the “factory” said they have no previous experience with and that he would not recommend doing it for more than couple of weeks…so what should we do about that?? How should we ship it??)
Because we are moving soon we don’t have the privilege to swap layers, return the mattress, or buy a new one. We won’t have the chance to “enjoy” SleepEz’s warranty, even thought we paid for it.
Another point to mention- when I checked their website a few days ago, I saw that they had a March special (pretty much like the one for this month) where they sell the 8” mattress for $1595, instead of $1895. I may be missing something, but isn’t that the exact same thing as what I purchased and they charged me more??
I do not feel like others here that I got a great deal, or best value. I actually feel I was lied to as a customer. I hope that the new layer will be better. I hope this mattress will last “at least 15 years” according to the “factory”.
I must also say that when I spoke with the “factory” I repeatedly said all of the above about what we feel and about the whole process, and I also said that I know I am saying harsh things but very carefully, because I do not know how they usually do their business, but in my case I have many reasons to be skeptic. In fact, the only reason that made me purchase from them was this forum…
In my book of how to do business- if a supplier knows that he made a mistake he needs to fix it and not hide it or wait for the customer to call and ask about it.
Also, if the special price is for the exact same thing that we ordered- they should have come and mention that to us. I will first wait for our replacement (or actually original) layer to arrive before contacting them again.
To be continued… Will be happy to answer any questions/ hear your thoughts.