Hi valhutch,
I’m sorry to hear about your experience but as you can see in the previous replies in this topic (and in post #3 here) a hotel mattress made by one of the major manufacturers would be a very risky choice.
It’s good to hear that you were able to receive a refund so you can start over again and purchase a better quality/value mattress.
Now that you are starting over again the best place to start your research is the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps most importantly know how and why to avoid the worst ones.
Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort” and PPP that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).
If you let me know your city or zip code I’d also be happy to let you know about any of the better options or possibilities I’m aware of in your area as well.
Phoenix