Hey Folks
Just thought I’d stop by because I am near the end of my 100 day trial. I wanted to share my experience with my Casper because this place was a tremendous resource when I was looking for a mattress.
I started out with the Tuft & Needle. This is the old model and at first it was too firm. Eventually, it softened up and was a decent mattress but I was looking for a better fit. I returned it, which was a great experience and they are a tremendous company. I wish they had their new softer one available when I first looked because towards the end of my trial I was rethinking keeping it. I, however, decided to return it and try the casper. I figured if I did not like the Casper, I’d just get the tuft & needle.
So I got the casper - queen size. Like Tuft - great packaging, great company with customer service made things effortless. I hate effort. At first, the casper was amazing. But then, I started waking up with lower back pain. Tightness, it would loosen up after I showered. I was not thrilled. I spoke to Casper and they mentioned their new latex topper. They have two types, soft and firm. I opted for soft, even though conventional wisdom was that I should go firm. It arrived sometime last week, perhaps thursday. Since then, I have been sleeping amazingly well. Its a great addition. The extra layer of latex has really mad a different and I feel like my back receives more support, even though it sleeps softer, than it did before. Perhaps they should increase the thickness of the latex layer in the current mattress?
BTW, I am a stomach and side sleeper and I had hip arthroscopy in August so I have some issues there as well. Id recommend the casper w/ soft topper to anyone in a similar boat. Im a late 20s male that weighs 190 as well. Whatever.
Anyways, I considered returning this, just to try the Tuft & Needle (because hey, free returns on Casper, if the new Tuft didn’t work out I was permitted to return the mattress again, you can do it 1x per year), but I think I am thrilled with how the Casper sleeps now. I could not recommend them more. I also highly recommend Tuft because they were so effortless. Both companies saved me oddles of time and gave me a no risk try-out of two high quality mattresses. I think due to timing, I stuck with Casper.
What is interesting is that these companies, like all startups come out touting a superior product, but then after the first people buy them, they get feed back and fix their product. Essentially, their product was not as amazing as they touted, they may have rushed to market, but they are listening to their customers, which is nice. However, unlike ipods and software which are not high ticket items, that are inelastic and durable, early adopters won’t get the 2.0 version of the product. This in turn could severely jeopardize their customer satisfaction/loyalty. But, I don’t care because I got a bed that works. Just was thinking all philosophically.