phoenix
August 11, 2014, 11:33pm
30
Hi sunshine13,
I feel deceived, and call them. I have gotten 3 different stories from various people there, but the head of customer service told me that the mattress was made in NJ, they put the wrong label on it. I find that hard to believe. I have asked them to show me documents that prove that my mattress was made in the US. Based on the response from the Manager, I am not sure they have the documentation or they may choose not share it.
During the course of the conversation, I was told they stopped making mattresses in China 8 months ago. But later I was told they have the additional factories for reasons related to business continuity, and that the head of the company spends most of his time there, which leads me to believe they still use that factory.
I am not sure I would recommend this company to anyone, no matter now great their mattresses are. They have poor customer service and misleading information. I am not interested in a mattress made in China, there are too many good companies still making them in the US.
I am curious to hear your thoughts on this.
You can see my comments and the results of my conversations with them in post #27 here earlier in this topic.
If I was in your shoes I would ask them to exchange your mattress for one with the “right” law tag that clearly indicated that the mattress was made in the USA. If they weren’t able to provide this I would ask for a refund.
Phoenix