So wish I would have found this very helpful and informative site before I purchased a mattress! I have a problem with a mattress purchase and would like to kindly solicit any input or advice.
Last week, I purchased a mattress at a large furniture store that advertises the “Sleep Spa” experience. Unfortunately, I bought into it hook, line, and sinker. I purchased a mattress sold as the store’s own trademarked “Wellness Series”, especially designed by their in-house doctor, manufactured by Sleep, Inc. The showroom model had no identifying tags and I was given the model name of Symphony.
Upon delivery, the mattress is the same model as purchased, but is clearly tagged twice as a Southerland brand, Symphony model – Not a “Wellness Series” and/nor manufactured by Sleep, Inc, as told and advertised. The exact same Southerland Symphony model can currently be found on the internet, at a less expensive price, I might add. Also have yet to receive the requested printed warranty information, so I am not sure who would cover the warranty if the store was to go out of business – proof of purchase receipt shows the brand as Wellness not Southerland.
Is it common practice or even legal for a retailer to buy mattresses from a discount manufacturer, remove the tags and sell them as their own “store brand” at a higher price point? I believe it is very deceptive. Not a Southerland fan and would have not purchased one of their product–at any price. Would like to return the mattress but running into difficulties that would involve a whole other post to explain – so not a good mattress buying experience!