Hi Phoenix. I purchased a mattress & boxsprings a couple of days ago and it doesn’t feel like the mattress I tested in the store??? How can I tell cause it feels a lot softer than the one in the store also I ordered low profile but the replacement box springs is only 4 1/2 " as the mattress is 12". What kind of support is that? Aren’t the mattress and box springs suppose to be the same size ? Thanks
Drt123 Louisville, KY.
Hi Drt123,
Newer mattresses tend to be a bit firmer than the floor models you would test, as the new mattress wouldn’t have had any use and would still retain some of its “false firmness”. It is difficult to remember what a mattress felt like in a showroom and then compare that to what is at home because of the time lapse, and the only reliable way to compare one model to another would be side to side. However, there are a few things I can recommend.
Check the law tag on your mattress and make sure that the model name and ID number match what you ordered at the store. Honest mistakes can happen and some models are made in different comfort designations and can look similar to each other, and it is possible that you were delivered the incorrect mattress by mistake.
Your top of bed product will change the feel of the mattress, which you wouldn’t have had in the showroom. You mentioned your old mattress had a topper, so I don’t know if you are using one on your new mattress. Also, mattress pads are often quilted and these will impact the comfort of a product.
The clothes you’re wearing will also change the feel of the product. In a showroom you’re wearing street clothes, which will tend to make a mattress feel a bit firmer than when wearing pajamas.
Check your bed frame and make sure that there is a proper center support. If you don’t have this, the mattress will feel softer in the center as it will be allowed to flex a bit.
There will also be a bit of variation in the ILDs (softness) of foams from batch to batch, so a bit of variation can be expected, but over time if it is indeed the correct mattress it should “even out”.
No, mattresses and foundations (most modern mattresses haven’t used actual coil box springs for decades) are not supposed to be the same size. The “normal” profile foundations are usually about 9" in thickness, and low profile foundations are usually about 4"-5", so you were correctly delivered what you ordered (Low Profile) in that case.
For your mattress, I would start with reviewing the information on the law tag with your retailer and move forward from there.
Phoenix
Did you receive my reply? I got an error messege and now the latest messege is gone !
Hi Drt123,
I’m sorry if one of your posts was deleted. All that I am aware of is what is showing in this thread.
Phoenix
Well I checked the black ticket on it which says “HYBRID SIGNATURE RESTONIC BALDWIN”
hand crafted by: … no signature. It has no other numbers on it. The long white ticket is not there. Maybe the delivery guys removed it ??? The bottom line is that it feels as if it’s cheap and already breaking down after 18 days. It’s almost embarrassing. How do I go about getting my $ back when he said no returns UNLESS I trade up!!! I can’t afford to give this guy any more $ and need a quality bed! How can I simply return it and purchase another one from another store ? I need a FIRM bed for my disability and need some talking points if he refuses to accept the return? I’m sick over this whole thing.
Hi Drt123,
[quote]Well I checked the black ticket on it which says “HYBRID SIGNATURE RESTONIC BALDWIN”
hand crafted by: … no signature. It has no other numbers on it.[/quote]
Your mattress should have been delivered with the “law tag” that would have contained the information listed here. A US law tag will look something like this and is required to say that the mattress includes all new materials and the type and amount of materials inside expressed as a percentage of weight along with the other information listed including the date of manufacture. Information showing that the mattress has passed the fire regulations is also required and is often included in the same tag. You can see some more of the type of information that is normally on a law tag in some of the images here.
ADMIN NOTE:Removed 404 page link | Archived Footprint: americanlawlabel.com/wp-content/uploads/2010/01/Anatomy-of-Law-Label.pdf
There normally would have been some more information on the law tag with the actual item number (used by the licensee making the mattress) and that would be the number you’d want to compare to the floor model you tested in the showroom to make sure that you have the same model that you tested.
It is possible that it was accidentally removed during delivery of your mattress, but you would want that attached, as many mattress manufacturers require the law tag to be affixed to the mattress in order to process any potential warranty claims, so you would want to address that also with your retailer.
While the quality of the foams (“cheap”) isn’t something that normally can be felt, and even inexpensive foams wouldn’t be “breaking down” in 18 days (although they may be settling), I do understand your concerns that this mattress isn’t representative of what you tried out in the showroom.
I can’t speak to the policies of any particular business on exchanges/returns, but the first thing I would do is to take photos of any of the tags you can find sewn into the mattress and foundation (usually at the head of the mattress or foundation) and then visit your retailer and see how that information compares to the floor model you tested (you can look at the law label on the floor model and take a photo of that and then compare). The information between the two should be consistent. If it isn’t, you can ask for a replacement model. If the information aligns but you still feel that the mattress is very inconsistent with what you tested, you can always ask for an inspection from the store to see if they can shed any light upon your concerns.
That would be my best advice on how to begin to proceed. Retailers will generally want to do their best to make you happy and deliver the exact product you desire.
Phoenix
DeaR Phoenix
The low profile box springs had a law tag on it but the mattress does not. Is that grounds for a replacement?
You are so knowledgeable it’s absolutely refreshing. Thank you so much for your help and I’ll follow all your advice.
Hi Drt123,
I would take a visit to your local showroom and politely speak with someone about your situation and request that they have someone come out to see if they can locate the law tag on your mattress (sometimes they can be difficult to find). If your mattress was delivered without one, I would request a replacement with the appropriate law tag, for at the very least, your own protection in the unlikely event that you’d need to file a warranty claim.
Phoenix
Thanks so much. You have been a huge help
Hi DRT123,
I’m glad I could be of assistance. Good luck in resolving things.
Phoenix
[quote=“Phoenix” post=70721]
Your mattress should have been delivered with the “law tag” that would have contained the information listed here. A US law tag will look something like this and is required to say that the mattress includes all new materials and the type and amount of materials inside expressed as a percentage of weight along with the other information listed including the date of manufacture. Information showing that the mattress has passed the fire regulations is also required and is often included in the same tag. You can see some more of the type of information that is normally on a law tag in some of the images here.
ADMIN NOTE:Removed 404 page link | Archived Footprint: americanlawlabel.com/wp-content/uploads/2010/01/Anatomy-of-Law-Label.pdf
Phoenix[/quote]
Hi,
I recently received a mattress from a well-known online retailer. I’m actually enjoying it more than I thought I would, so perhaps I should just stop thinking about it and enjoy it. However, I looked at the law tag, and I’m having trouble determining if the components listed on the tag actually match up with what the components were advertised to be.
For example, it was advertised as having cotton and wool on in the top layers. Wool is not mentioned at all on the tag. Are there ever circumstances where ingredients can be left off a tag, or does it vary by state?
For example, although the tag says it meets fire requirements, I’m not sure if it lists the fire barrier as a component. There is mention of a “polyester fiber batting.” Could that be the fire barrier? If not, could you explain what batting is?
Cotton is also not mentioned on the tag. However, the tag does say “cover: poly blend.” The site said cotton was used but it never said 100% cotton, so I’d guess that it may be part of the “blend?”
Thanks!
Hi Phoenix or Sensei, I’m just giving this thread a bump in the hopes that someone can provide some info on my questions. Thanks!
Hey The Toddler,
My apologies for the delayed response. You couldn’t leave well enough alone….just kidding!
You bring up an interesting situation. Is the law tag wrong? Or was the advertising mischaracterized? There are really no circumstances where the material should be left off the law tag. Of course, this probably does happen often. The batting is usually referencing the material that is in the quilt cover of the mattress. This “polyester” material is usually described as batting…it it comes in a roll, and is used on the manufactures quilting machine. And yes this would most likley be the place “FR” material would be.
The most common issue with online marketing companies is they usually only reference wool, cotton and then leave out polyester and in fact, you receive it and you realize it’s only 10% wool, or 30% polyester, etc, etc.
I am wondering why the tag would say “poly blend” as most covers say poly/cotton blend.
Any chance you can forward a pic of the law tag? if you want to cover up the company name that is up to you. I can usually make more of the issue while I’m looking at the actual tag.
Thanks
Sensei
[quote=“Sensei” post=81866]Hey The Toddler,
My apologies for the delayed response. You couldn’t leave well enough alone….just kidding!
You bring up an interesting situation. Is the law tag wrong? Or was the advertising mischaracterized? There are really no circumstances where the material should be left off the law tag. Of course, this probably does happen often. The batting is usually referencing the material that is in the quilt cover of the mattress. This “polyester” material is usually described as batting…it it comes in a roll, and is used on the manufactures quilting machine. And yes this would most likley be the place “FR” material would be.
The most common issue with online marketing companies is they usually only reference wool, cotton and then leave out polyester and in fact, you receive it and you realize it’s only 10% wool, or 30% polyester, etc, etc.
I am wondering why the tag would say “poly blend” as most covers say poly/cotton blend.
Any chance you can forward a pic of the law tag? if you want to cover up the company name that is up to you. I can usually make more of the issue while I’m looking at the actual tag.
Thanks
Sensei[/quote]
Hi Sensei,
I’ve attached the label with the company identifying information removed. As advertised, it’s supposed to have a quilted wool and organic cotton top (not advertised as 100% cotton, but the words “organic cotton” are repeatedly sewn into the fabric), then a 3" layer of 36 ILD talalay latex, then a coil unit, then a 1" high density foam base layer. The percentage of polyfoam as indicated on the label also seems a bit high, as I would think that latex is generally heavier than polyfoam.
Hey The Toddler,
Thanks for sending. I am pretty sure I know who this is, but that’s neither here nor there.
My first thought is its the wrong law tag, not the wrong product. Some of these lines are using the same fabric, and border fabric, on all the products of a particular “line”. As you know a “foam” mattress would have approx 8" foam, with 3 inches latex on top…closer to the “% mix” on the label. So w/o knowing any more info, I think the probability is higher it is a law tag mix up, rather than the wrong product.
This can also be a problem for manufacturers that are in the mfgr/fulfillment as they have so many different online brands they are contract manufacturing, and the detailed ops quality systems are lacking, I have seen this “issue” several times from other postings and from my experience in the industry.
Thanks, let me know if you have any other questions.
Sensei
Thanks for the answer. The model number (which I whited out) listed on the label seems to match up with what I ordered, but I agree about quality control. Note the label included the word “discribed.” I guess the laws are strict about having tags, but no one enforces accuracy?
Anyway, now that I know a little more, I may send a note to the company to see what they say, but I’m not even 100% sure I’ll keep the mattress, so it might not be worth the trouble.
Hey The Toddler,
Law tag issues are very seldom enforced, and the hardest part is its a “State” issue, so every single item sold in a state has to be reported on a yearly basis to that state.
Currently, 31 states and Canada require law labels. The products requiring law labels in each state varies, as does the labeling requirements. Uniform law labels can be produced to satisfy the different requirements of all states. Law Labels in most states require the display a Uniform Registry Number (URN). The URN identifies the manufacturing facility which produced the product. This can be any factory in the world whose products are sold in the U.S. And, of course, to make sure “government” is inefficient, law abels are governed on a state-by-state basis by different departments.
Some manufacturers just don’t spend enough time on the Law Tag maintenance, its not right, but I do see how it happens.
Thanks,
Sensei