I just moved and when the movers put my Nest Alexander mattress on the bed it was extremely lumpy. After trying to smooth out the top latex layer I was out of ideas and thinking the mattress was ruined (I called Nest and they told me the coils were probably messed up due to not moving it flat) I cut into the material separating the top layer from the next layer. I’m that layer there was a thin foam layer and then the coils. They all looked ok. Eventually I put the bed back together and then realized that it was just the box spring underneath that was upside down and not providing any support. Flipping the box spring around fixed everything.
So, did I ruin the mattress by cutting into the layer below the latex layer? Did I expose any harmful materials by doing so or is the mattress basically fine after I put it all back together?
Nest does not use fiberglass, so you need not worry about that being an issue. I thought the Alexander model had a zippered cover, although the earlier versions I have read did not.
You may want to contact @NestBedding again and explain what has happened. Without seeing what exactly what has happened and if that transition layer between the coils and comfort layer was compromised.
It maybe possible to get some type of encasement to place around the coils and transition layer.
I would think @NestBedding may have the best solution or answer for this one, now that you have discovered the issue.
Thanks, it does have a zippered top layer… the part that I cut open was the next layer down under the latex which is the top layer accessible under the zippered part.