We purchased a Lucid 10" Memory Foam mattress in January of 2013, and were very excited when it first arrived. It was very firm and extremely comfortable, exactly what we had hoped for. Unfortunately, within six months, the memory foam began to soften, and by August it was giving us both terrible backaches. It was easy to determine this, because the center of the bed, where neither of us sleep, is still as firm today as it was the day we received the mattress.
We tried numerous times to contact Lucid about this problem, and for months received no response. Since Lucid doesn’t list a phone number on their site (intentionally?), we had to use their e-mail form. For over a month, all we got was a roaring silence.
When Lucid finally responded, they flat-out refused to replace…by redefining their warranty on the fly to exclude our specific situation. We sent them a dozen photos, as requested, that clearly demonstrated the mattress was retaining an impression of more than 2" with nobody on it, and was not acting like “memory” foam at all. They informed us the mattress had to retain that impression for a full two hours after it was used. Really???
By my calculations, it would take two people, each weighing in at approximately 900 lbs., sleeping on the bed for three days and nights straight, to sufficiently damage the mattress to qualify it for warranty replacement under their criterion!
At that point, we stopped expecting Lucid to do the right thing. Clearly they have no interest in standing behind what they sell, so we’re now deciding whether to pursue litigation or just chalk the whole thing up to experience and buy another bed.
The bottom line: Don’t make the mistake we made! The Lucid product isn’t comfortable, dependable or durable, and is hugely overpriced, considering it only lasted a year. The Lucid company showed no inclination to honor their warranty, choosing to throw away any hope of our future business, rather than replace a mattress that probably cost them $100 to manufacture.
All-in-all, a totally disappointing purchase from a totally user-unfriendly company.