I switched your post to a new topic of its own because it was outside the scope of the more general topic you posted in.
Iām sorry to hear that your mattress isnāt working out as well as you hoped for.
You certainly made a great quality/value choice but if their firm option is too firm for you then their medium firmness may have been a better choice (a mattress that is in a medium firmness range would generally āfitā a much larger percentage of people than either a firmer or softer option). In cases like this itās generally best to discuss your options directly with Kiss Mattress but your options would really come down to either donating or returning it for a refund, exchanging it for a softer version of the same mattress, or adding a topper to provide any additional softness/pressure relief that you need.
Their refund policy that is outlined in their FAQ here (in the returns section) reads as follows ā¦
Itās not a requirement to find somewhere to donate your mattress to receive a refund but it would certainly be a preference since it would provide a mattress for someone that needs it and it would also reduce the shipping cost involved in returning the mattress.
If you decide on a refund then it may be worthwhile looking into womenās or homeless shelters or other similar organizations who will often welcome a mattress that is in good and clean condition. Local churches may also be able to provide suggestions. They will also work with you to help you find a suitable organization that will take your mattress but if there is nothing available locally then they will arrange to have your mattress picked up and returned so that you can receive your refund.
They have a great refund policy that they will always honor and you certainly wouldnāt be āstuckā with your mattress as long as you let them know that you wish to return/donate it within the trial period.
You are sharing great information with people, because your dealās are great. I am also work for other person, but really these types dealās very helpful for people and save their lots of money.
Phoenix, thank you so much for this informative site. I have read your tutorial and many posts and articles here. Regarding the 'Mattress Underground" forum member discount, should it be applicable when the member already has a mattress sale on their site?
Welcome to the site ā¦ and Iām glad you found us
The specifics of the discount are listed here. They normally canāt be āstackedā with other promotions or sale prices that have a larger discount or with special promotional pricing on some mattresses.
Iām glad there is such an informative forum on mattresses. Iāve learned a lot from being a member on various foruns from cars to cell phones and pets, but never knew there was one for mattresses. Being as we spend so much time on our beds it is great to have all this info available.
After years of sleeping on beds that didnāt meet my expectations after testing them in a mattress store, I think I need to invest more time researching rather than just laying on a bed for 30 seconds. Which is what brought me here. Our current mattress is causing aches and pains in the morning for my wife and I. We will definitely be purchasing a new mattress within a month at most.
Welcome to the Mattress Forum! ā¦ and Iām glad you found us
Iām looking forward to finding out what you end up deciding ā¦ and of course any comments or questions that I or any of the more knowledgeable members of the forum can help with along the way.
After a recent issue with a severely pinched nerve, it was time for a new bed. I had no idea what I was getting into, but this site is an incredible wealth of information! It has taken me several days to absorb enough to make some intelligent decisions about my next purchase but wanted to say Thank You for putting this site together.
Hello all. Just wanted to introduce myself and say thanks to all who contribute to and maintain this knowledge base. Itās an indispensable resource to all the obsessive individuals like myself who lurk here.
Hi, Just wanted to leave a note saying THANK YOU for the wealth of down to earth information, far more valuable than reading 1000ās of reviews from who knows who.
I started out convinced that a āBob-O-Pedicā was the best for me and my wife. Then I started doing some research and quickly found Casper, Bed In a Box, and the myriads of others. As I discovered each new site I became convinced āthis is the oneāā¦ this lasted a while and I became overwhelmedā¦ until I came here.
Finally you brought some rigor to my search. It seemed to me that I wanted to buy from a seller who agreed with the undergroundās PPP perspective. So I searched for one that fit my needs.
Ultimately, Addable resonated with me the most. Their almost comically frank FAQ as well as the endorsement here of having solid materials pushed me over the edge. There were probably 5 other Underground places that I could have purchased from and been satisfied (Novos and Brooklyn were the next two in line) with, but Addable seemed to really buck the car salesman vibe Iāve had from almost all mattress places I looked into. They seem like the carmax of the mattress world.
Carmax is fine with me, I donāt need a new Porsche,
So thanks again, Iāll send everyone I know whoās looking for a new mattress here first.
I switched your post into a new topic of its own with a more appropriate title so that it will be easier for others to find that are considering an Addable mattress as well.
Thanks also for sharing your comments and feedback and I completely agree with you that their transparency about all areas of their business is very refreshing.
Most importantly ā¦ congratulations on your new mattress :).
You certainly made a great quality/value choice and Iām looking forward to any updates you have the chance to share once youāve received it and have had the chance to sleep on it.
Hi Phoenix,
Thanks! I will absolutely update on the process and my experiences after receiving it and after sleeping on it for a while. Iāll be sure to include all sorts of subjective descriptions
I chose that base because itās supports are split into thrids instead of halves like most 2 twin style king box springs / bases are. In my mind doing it in thirds more uniformly supports the mattress and doesnāt have a āhard spotā down the middle of the foam. I could be overthinking this, it wouldnāt be the first time.
The one immediate little downside is that Addable says itāll take 10-14 BUSINESS days to arrive. Thatās quite the difference from Bed In A Box which could deliver in 2 business days from roughly the same distance away.
Generally, Iād bet that when one has decided they need a new mattress, they want it quickly. Iām in a position not to care that much, but it could make a difference in deciding on a mattress in a crowded market. Addableās prices are so low though, that fast shipping canāt possibly be built into the price so itās a trade off I suppose.
I want to echo the many compliments of the previous posters. This site has been super helpful in helping to narrow down the myriad of choices out there. Iām down to my final two choices, so wish me luck!
I chose that base because itās supports are split into thrids instead of halves like most 2 twin style king box springs / bases are. In my mind doing it in thirds more uniformly supports the mattress and doesnāt have a āhard spotā down the middle of the foam. I could be overthinking this, it wouldnāt be the first time.[/quote]
While itās certainly an attractive price ā¦ I would be somewhat cautious with these frames because they arenāt particularly well built or strong and the legs can bend and the slats are quite thin and have some flex and can sometimes break relatively easily (see the one and two star reviews) so for some people they may not last very long. Hopefully it will work well for you and Iāll be interested in your comments once you receive it as well.
Thanks for the words of warning. Iāll watch out for those issues. I did read the poor reviews and am prepared to manufacture new wood slats if needed in my woodshop. If the metal joints arenāt good, I can Tig weld them stronger. If it is still awful, Iāll send it back to Amazon and come here for a suggestion for replacement.
Realize that not everybody is willing to work on the base to make it better, they just buy expecting it to work. Thatās valid, but I like to tinker and I may get the chance with the cheap frame
Iām looking forward to finding out what you end up deciding and of course any comments or questions you may have before you pull the trigger as well.
Just found this site and looking forward (kind of) to browsing around and being able to get decent opinions on mattressesā¦getting a new apartment this week and have been looking around for advice to little success. Glad to see a good resource for reviews and discussion finally. My lack of mattress knowledge and preliminary searching have pushed me towards Tuft and Needle but I feel bad about paying $500 for a slab of foam, so hopefully I find something that makes sense to me.
