Experience with dealer going back on return policy?

[phoenix]

Hi dastur,

When I say modify my bed, I mean the mattress portion. It should have zippered cover to access the various layers. The vendor should offer a feature to customizes zones with the option to modify the zones inside a trial period. That way, the customer starts with a certain amount of additional firmness under the hips than shoulders and then from there tweaks it a bit if necessary. I don’t think this is asking too much.

Most retailers wouldn’t have options like this but there are some who do although there are more of them that sell online than there are locally in most cases. It would only be “asking too much” if you expected these types of options from a retailer or manufacturer that didn’t offer them so your own preliminary research into the stores in your area or online retailers or manufacturers that do would be important to make sure that you only visit retailers or manufacturers (or talk with them on the phone if they are online) that offer mattresses that match your criteria.

Many local factory direct manufacturers will “tweak” a mattress in various ways if you aren’t happy with it (with or without a zip cover) and some retailers or manufacturers also sell “component” mattresses with zip covers where you can choose and/or exchange individual layers. The tutorial post also includes a link to the members of this site that sell online and many of them sell component mattresses that allow you to choose the firmness of your layers before a purchase and exchange them after a purchase. One of these (Flobeds) also offers custom zoning features in their vZone mattress.

Phoenix