Hi sangen,
Unfortunately I can’t feel what you feel or see you sleeping on the mattress and I don’t have enough information or reference points to make any specific suggestions but post #2 here has more information about the most common symptoms that people may experience on a mattress and some of the more likely reasons for them that may help you identify the most likely cause of the pain you are experiencing and whether it may be coming from a mattress that is too soft (which would generally indicate an alignment issue) or a mattress that is too firm (which generally indicates a pressure issue but can also cause some alignment issues as well).
While I’m not familiar with your mattress … based on the description it appears to be in a fairly soft range which may “point to” a mattress that is too soft for you which in turn would point to an alignment issue in either your spine or joints that could be causing your pain.
Once you have familiarized yourself with the possible cause or causes of your pain … your best source of guidance about any changes that may be worth considering or that are available to you would be a more detailed conversation with Dormio who are very knowledgeable and will know more about their mattresses and the options they have available to fine tune the support or comfort of the mattress than anyone else and they also have the benefit of their experience and feedback from many other customers that have purchased the same mattress that may have had similar issues to you that they can draw from as well to make some suggestions that may be helpful.
Phoenix