I’ve been reading this site for a few years figuring I’d eventually be getting a new mattress for myself - and I will at the end of summer when I move. However, I suddenly need to order a new mattress for my parents. I’ve emailed Flexus a couple of times (first on Monday, then Friday) but have received no response. I don’t hear well on the phone, which is why I haven’t called. I’m ready to move on to SleepEZ, but before I do, I have a final question about Flexus’ latex hybrid (Quadraflex) in case anyone here can answer. Is the mattress cover zippered so that the latex layer can be swapped out for a different firmness? Parents are insisting on getting firm and I kinda have my doubts, so I want to have options in case it doesn’t work out. From reading this site, I believe another option would be to get a latex topper to add plushness in case the mattress itself is too firm. Thanks for any help!
Congrats on your parents’ upcoming new mattress purchase ! Thanks too for considering TMU expert trusted membersFlexus Comfort and Sleep EZ for a possible mattress purchase, both manufacturers are highly respected for their many years’ experience in the direct-to-consumer space and excellent customer service support throughout the selection and purchase process.
Flexus Comfort’s Quadra-Flex Pocket Coil Latex Mattressfeatures a zippered cover that allows for layer exchanges if needed, as well as one-time exchange within the first 90 days, following a 30 day sleep trial. They would be happy to work directly with both you and your parents to determine which firmness and support options would best suit their needs, and our support team will help arrange that if you like. I do know from a consumer’s question last week that FC has been a bit busier than usual and would likely respond to your emailed questions this week sometime. Please let us know how you would like to proceed and good luck with your research .
I’m glad I was able to answerer all your questions via email in regard to our Quadraflex. Thank you for your purchase and I hope your parents enjoy their new mattress.
! Thanks for stopping by and for your question.