I bought a wedge pillow from them based on their CertiPur rating.
Over a month later–half of which has been outside–it still reeks of toxic chemical off gassing.
The rude, unhelpful customer service told me the window of return has passed—yet they tell you to give it weeks to air out. So you’re supposed to return it before you give it time to air out. Got it. Never buying from them ever again–and you shouldn’t either if you care about carcinogenic off gassing.
Hi VeganForLife,
I’m really sorry this happened to you.I know it is frustrating to buy something from a business you trusted and now you have deal with chemical smells and unhelpful customer service. Sharing your experience here is really valuable, it can help others avoid the same situation or at least know what to expect. I hope your next purchase goes much smoother! I would continue to contact their customer service and try to get a different representative that may be more amicable to solving the problem.
Maverick