on the 18th ( that is yesterday ) i ordered a 3" piece of queen sized 2.6 LB HD foam in 50 ILD. it was $149 with shipping ( to NY ).
today i receive the tracking number which shows that my foam was ALREADY IN TRANSIT on the 18th - which is THE VERY DAY I PLACED THE ORDER and it shows that i will receive the foam on Monday - which is only 2 business days after i placed the order.
compare this to the service i am getting from Arizona Premium Mattress which promised to ship in 5-7 business days, it has been OVER TWO WEEKS and they haven’t even got the foam in their warehouse yet, so they don’t even have anything to ship yet ! ! !
i have received even worse service from foamonline.com where i was forced to do credit card chargeback altogether because after a week i couldn’t even get them to confirm to me which ILD foam they were going to cut for me - nor was i able to get them to cancel my order. after a week of futile conversations with them on the phone ( several per day ) they were promising to cut the foam ( what foam only god knows ) “next monday” so i called my credit card, put charges in dispute, blocked them from further charges, and immediately informed foamonline of my actions so they would not needlessly cut the foam.
as far as brooklyn bedding - my first topper that i ordered got shipped out the next day as i was promised. yesterday i orodered a second topper from BB and so far no word about it’s shipping but that’s ok, 2-3 business days to ship is reasonable. when i was a seller on Amazon i was obligated to ship in 2-3 business days although i always shipped the next day. if it doesn’t ship by about tuesday then i will give them a call.
also the SnugFleece i ordered from DreamSoft Bedware via Amazon yesterday - today i got a tracking number for, although it’s just a shipping label not actual physical pickup. but still - that’s a lot better than not even having product in the warehoues more than 2 weeks after the order.
because ArizonaPM can’t ship my 24 ILD layer i can’t adequately test my 19 ILD layer that i already have ( although it was ordered next week after i ordered from Arizona ) and therefore i can’t tell whether to exchange it for different ILD. because of it i also can’t tell how tall my mattress will be and therefore i can’t tell whether i can use ikea bed frame or whether it will be too tall, so i can’t order the bed frame and can’t finish the bed. they’re holding up my entire bed for WEEKS because of their incompetence and false promises.
also, i have previously ordered from Foam N More ( FoamExpress1 ) - it was my first ever experience buying foam and it was very positive - it was the foam i built my grandma’s bed with. the foam i ordered yesterday and got shipped the same day is the same exact 50 ILD 2.6 LB HD foam.
so all in all my ratings SO far ( to be revised later ) are:
foamexpress1.com - 6 out of 5 ! lowest prices, fastest shipping, nice ladies pick up the phone when you call.
brooklyn bedding - 4 out of 5 ! very low prices, fast shipping, somewhat strange product ( cover that says bamboo on the front and polyester on the back )
arizona premium mattress - 3 out of 5 ! low prices, slowest shipping ever, but at least they reply to my emails
foamonline - 1 out of 5 ! high prices ( their HR poly foam that i was trying to order cost almost the same as Latex i eventually ordered from Brooklyn Bedding ) slow shipping ( it would have taken well over a week for my order to ship - in fact it would have taken ( according to them ) well over a week for it to even get cut. abysmal customer service ( i was able to talk to them on the phone without problem, but was unable to get them to confirm in writing ( e-mail ) anything. in other words i was unable to get them to send me an e-mail telling me what ILD foam i was going to get. you’re wondering - why didn’t i know which ILD i ordered ? well because their geinus website doesn’t allow you to order the foam that they have - it allows you to order some foam and they will ship the next closest that they have but you can’t actually get them to e-mail you and say which is it that is the next closest …
anyway, i hope this helps you fellow DIY mattress builders !