so to recap i was pissed at their incompetence at running a business 2 weeks ago, and did a credit card chargeback or so i thought - as it turns out i didn’t do it, because i called at a wrong time of the day - so today i receive their package which i thought i cancelled 2 weeks ago
it looks like vaccum sealed foam - but here is the kicker - it weighs 5 pounds, and it says 5 pounds on the UPS label …
now what i ordered was a queen size 2" thick piece of HR foam ( 2.8 lbs / cu ft ) …
so i call them and ask - what did you send me ? they say well we have no idea but you ordered 2 x 60 x 80 HR foam 2.8 lbs.
so i tell them well, this piece of foam was supposed to weigh 15 pounds, not 5 pounds …
and they tell me you Russian guy we are Americans we can’t count, plus we can’t use the computer and it is too much trouble for us to look up your UPS tracking info to see that we indeed sent you a 5 pound package …
now i am kidding but also i am not kidding - that’s more or less exactly what they said - i asked them several times to do the math, and to look up the UPS info and they said no …
they said call back on monday and then with any luck we will be able to know what it is that we sent you …
great !
i know Phoenix you don’t care about my opinion - but what is YOUR opinion - is this good service ? is it normal to ask a customer to wait 5 days before you check whether you have shipped the wrong item when the customer is telling you that you shipped the wrong item ? they think so !
god i mean i called them about 10 times maybe 20 BEFORE i tried to do a credit card chargeback on them, now i just called them 2 more times ( and my credit card 2 more times ) and they want me to call back again on monday …
what planet do these people live on ? pluto ?