Just been through 2 problem mattress purchases. First was a defective quality TRue energy Beautyrest from major dept. store… The seams separated between the memory foam insert and edge of mattress… Got them to take it back and put back on my credit card; and a had a terrible customer service experience.
Second time I did my research and learned from this site… Went to a small family owned company I saw mentioned on this site. We went there and thought we found the perfect mattress. Pocked coils and 1 inch latex on top. Upon delivery /set up I noticed the mattress did not fit properly on the box-springs (which came with it). It was several inches shorter than the box spring at head and foot areas. Also frowned and bowed on each side. The box springs were exposed at the head and foot ends, meaning the mattress did not cover it… The mattress was not even.This was the most distorted mattress I had ever seen. Delivery men called store to report this problem and I could hear the manager screaming thru the phone that he was busy . They called again and he then told them to massage and push it into place. It was from standing on the loading dock?? Delivery guys did this but no change… There was definitely a mistake in the manufacturing of this piece. . Delivery men called back again and said I was not going to accept this delivery… They packed it all up and to take back. Finally the manager called delivery men back and said they would remake or give me a refund… I asked for the refund, as I was not impressed with his initial customer service response… This was not a cheap mattress, quite expensive, $100.for delivery, and no real discount from the ticket price… Signs in the store the day of purchase said anniversary Sale. They guy threw in two pillows and mattress protector… which I also gave back.
My neighbor had called the store as soon as I told her I was buying a mattress there so she was going to get one too. They were willing to give her no delivery charge and extra discounts. In the end she did not order from them… They may be a very good company to purchase and deal with, but unfortunately I was not comfortable about this transaction.
Now leaning with Gardner mattress; pocked coils with 2 or 3inch latex on top. Really not sure anymore? Concerned that 2 inch is too firm and 3 inch will start sagging… I noticed that some people on this site have made purchases from Gardner for this product? Any advice out there?
I have purchased from this company before. They are reliable and customer service is good… I still have the mattress I bought there many years ago,but is too firm for my body…even with latex topper… It is now in a guest room.