Hi km204,
Hi, this is Brian with GhostBed. The amazing team at MU shared with me your concerns and I wanted to step in to try to help address them.
But first I wanted to say thanks for your kind support to patronize our 5th generation family business. We do appreciate the business and our goal is to deliver a good night’s rest.
#1 Size of Mattress
I see customer service engaged with you already with this feedback.
I would just add that GhostBed does offer an industry leading warranty package
Your new GhostBed Natural mattress is covered by an industry-leading 20-year warranty. GhostBed, Inc. will repair or replace any GhostBed Natural mattress for the original owner should it be defective due to faulty workmanship or structural defects, at our option and subject to the limitations and conditions described in this warranty.
THIS WARRANTY COVERS
“Any visible and lasting indentation (body impressions) greater than one (1.0) inch not associated from a sag in the foundation, box spring or platform (mattress support).”
Please see the warranty details on the website because we do have a strong policy here.
#2 101 Nights
I appreciate that you are showing good intentions to work with our dedicated customer support team and to give the product the first 30 days to settle in.
The 101 night comfort trial is a way for our GhostBed customers to try out the mattress and see if it is comfortable for them. It allows customers to make sure that they are happy with their purchase and that the mattress is suitable for their needs before committing to keeping it. By offering this trial period, we hope to show customers that we care about their comfort satisfaction and want them to have a good night’s rest.
Overall, the GhostBed family is doing our best to make this a positive experience. All we ask in return is to give us a fair chance and avoid these natural high-quality materials in the GhostBed Natural find a new home or be recycled to not end up in a landfill should things not have worked out as we both would have hoped with in the 101-comfort trial period.
- Reviews
Treating customers like family is important to GhostBed.
We hope that your experience with customer service leaves you feeling like part of the GhostBed family.
Overall, we have over 50k 5-star reviews from our loyal customers that recommend it to others. So it’s best to compare what sites you’re looking at reviews. However, we do read all reviews and respond to do our best to make things work out as a positive experience. Communicating with GhostBed should be a welcoming atmosphere to hopefully have you return to do business with our 5th and hopefully future 6th generation of the family.
Again thank you for your business and your patience to give us this opportunity to service your sleep needs. I hope this response provides some re-assurance in the MU community that we are so grateful to be a part of.
I hope that you will continue to work with our dedicated US customer service sleep expert’s vs this public forum to address your concerns on a more personal level.
Brian @ GhostBed