Ghostbed - has anyone had a positive return experience?

Mattress Talk General Mattresses Questions
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I am considering purchasing a ghost bed mattress. I would buy through Costco but they don’t sell the twin XL which is what I need. I am having reservations after searching online and seeing several reddit threads and even a CBC news article talking about how the return policy is not honored. I do see on this forum the administrators have helped resolve some issues for people running into trouble navigating returns in the past.

Obviously there will be a preponderance of upset people taking the time to post their experience, which may not represent the majority of people’s experience. So I’m just looking for some input here, has anyone tried Ghostbed and decided to return it, and not had any trouble with that process?

Thank you

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Hi Bedsearch,

While some people have experienced unusual situations that initially upset them, we don’t directly intervene with @GhostBed or any other Trusted Member when it comes to customer issues. There have been a few instances where we’ve just notified GhostBed about a concern raised in the forum, and they’ve responded quickly.

Hopefully, others who have had firsthand experiences with @GhostBedcom will share their thoughts and provide insight into their interactions.

All the Best

Maverick

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They wouldnt let me cancel an order i made 1 minute after i ordered it lol.

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Hi Dreadnok -

To help me look into this could you please send me your order number?

At GhostBed, we’re always working to make your experience better. We recently updated our backend systems to include a short processing delay specifically to help with situations like this — so if a customer needs to cancel or make a change shortly after ordering, we can jump in and assist before it ships. We work diligently to get orders shipped as soon as possible so customers can always expect fast shipping.

Thanks,
Rich at GhostBed

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Thank you for responding. Its too late now had the bed for 8 months. Just find it odd i cant cancel and order i made by mistake 3 minutes after i order it. However the ghost hybrid for 999 is not a bad bed at all. Will be giving it to my son

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