Has anyone on this forum had difficulty reaching customer service at Glacier Sleep? I have been trying for 3 solid days just to get some questions answered. It’s been surprisingly challenging to reach anyone other than a bot at this company. Making me nervous about potentially moving in this direction, so hoping for some reassurance from those who have ordered their Glacier Apex Hybrid bed frequently spoken about. Thanks for any information.
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When I contacted them it was AI doing the communication, though the AI was surprisingly knowledgeable and helpful
Yes I actually need to speak with a human and it seems impossible. Makes their stated warranty and guarantee feel absolutely worthless, if you can never access a human . Really kind of shocked they are a trusted member on this website. Feels like a company that is running some type of scam or hoax. I have been trying too many times to count since Friday and no difference today with the beginning of the work week. I am familiar with their bots, wish they could answer my questions. Sigh. Doesn’t give me much hope they will honor their guarantees or warranties and we are ready to cancel despite all the glowing recommendations from this site and the good reviews on their bed.
thanks for your response which feels consistent. I have met their bots:)
I tested the guarantee myself since I recognized it was AI and did not have an issue getting it to suggest pickup options. What they did is pick up on what you say and send the request to sharetown, and sharetown processes the return.