Good morning Leftside,
I’m sorry to hear that you’re experiencing comfort issues with your Presto mattress. I’d like to take a moment to address your concerns and provide some insight into the indentations you’re experiencing.
The body impressions you’ve mentioned are a normal occurrence in latex mattresses (especially in thinner / softer layers). As the latex breaks-in and softens over time, these impressions can form. Once they’ve developed, they typically become a stable part of the mattress and don’t worsen.
However, it’s also possible that the indentations may be a result of the mattress being placed on an improper foundation. We’ve established guidelines for our customers to follow to ensure the longevity and quality of their mattress. If the mattress isn’t supported correctly, it can lead to severe body impressions, rendering the mattress unusable and voiding the warranty.
Regarding the 2 deleted comments, we removed them because we couldn’t verify the customers in our database and suspected they might be negative comments left by competitors.
We believe your review doesn’t accurately reflect our commitment to customer satisfaction. Unfortunately, we didn’t have the opportunity to address your concerns before your review was posted. We’re curious to know why you didn’t reach out to us when you first started experiencing issues with your mattress, as it was still under warranty at the time. We’ve assisted customers in the past by replacing layers or finding alternative solutions, and we would have been happy to work with you to find a resolution.
We value your feedback and would appreciate the opportunity to make things right. If you would like to discuss this further, please do not hesitate to contact us.
Sincerely
Mario~