Help deciding between these online only mattresses

[phoenix]

Hi jlcpremier,

Well it’s been just over a year and already I’m going to have to replace the mattress. It’s formed indentations on both sides of the mattress to the point that i feel like I’m rolling into the dip at night and even weekly rotating has not fixed it. With the sheets off you can’t actually see any kind of indentation, but once you put any weight on it, you can feel the difference. I’m assuming the coils have just given way in that particular section.

I’m sorry your Diamond mattress isn’t working out for you. From your description I’m not able to offer any guidance if what you’re experiencing is the normal softening of foam in the area where it is used, or an actual defect (usually defined as more than 1.5" of body impression). Lower density foams will tend to be less durable and impress more over time, and that would most likely be the reason for your issue, not a spring unit failure. Also, without knowing the actual specifications of all of the materials within the mattress, and the type of foundation you’re using, I unfortunately can’t provide much more meaningful information or insight for you.

I reached out to the company but unfortunately the mattress got stained and they said that voids any warranty. If you’re considering a Diamond mattress, I’d go with something else.

They are correct that stains do void mattress warranties – it is an OSHA regulation (1910.1030), so make sure that your next mattress has an adequate mattress pad or protector to assist you with this.

Guess that was a $1500 learning opportunity. Now I’m going to look at the recommended bed-in-a-box options.

Make sure to follow the guidelines in the mattress shopping tutorial, as well as learning about the materials in the mattress, which I linked to in one of my previous replies in to thread, to assist you in the process.

Phoenix