Hi sleepsFire,
Welcome to the mattress forum :). I moved your post to its own thread, thanks for asking about that.
Thanks for your post … yes you bring up one of the most important topics concerning mattress durability and even more, which is also succinctly pointed out by @Sweet Dreams, is the lack of transparency regarding the materials and components used in the mattress.
We are often seeing people having similar complaints. Did you buy “a bad mattress?” Hard to say with certainty but clearly, it has durability issues and it is not a good fit for you. Generally speaking, without knowing what is inside (The density, IFD, quality, safety etc of each layer and component) is hard to make an informed decision. As seen from the specifications on their website (pasted below) there is no real meaningful information that would allow you to assess how well and for how long you can sleep on this mattress. Sweet Dreams already addressed the warranty … it can be an uphill battle to succeed with a warranty claim and I certainly understand your feeling of “dread”.
The specifications from the website (mostly marketing nonsense)
I’m not sure what you’ve read since you found the site but just in case you haven’t read it yet … the first place to start your research is the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps more importantly know how and why to avoid the worst ones.
Nothing can possibly be more reliable than your own careful testing (hopefully using the testing guidelines in step 4 of the tutorial) or your own personal sleeping experience (see this post about what mattress is best for me?).
You are certainly not alone in this and there are far too many people who had similar experiences. I’d do a hard reset and with a bit of reading on our site take a better look around along with a better understanding your own needs and preferences. Outside of whether a mattress is a good match for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) … a mattress is only as good as the quality of the materials inside it so regardless of the name of the manufacturer … For any mattress you consider you’d need to know the specifics of what is inside any mattress (see this article about the Mattress specifications you need to know). If you can list the specifics of the layers inside one of their mattresses you are considering then I’d be happy to make some comments about the quality of the materials inside it or whether it has any obvious weak links in terms of durability.
Once you had a chance to do a bit more reading you can ask any of the Mattress Expert members, they can certainly assist with finding a suitable mattress for you.
Phoenix