I am 130-135 lb femaie 70 years old
Recently purchased Botanical Bliss Med-Firm after 24 years on Tempurpedic.
I have NOT SLEPT WELL since.
Not sure why I went with Plushbeds, because my daughter’s 24-year-old basic FloBed seems far more comfortable.
I’m willing to take the $$ hit for returning Plushbeds and ordering FloBed instead.
What think? Someone mentioned that FloBeds makes you package up and drop your Return at curb for pick-up.
Their website indicates $149 Returns:
“Should you need assistance with returning your mattress, we offer a concierge mattress removal service for $149. Our trained carriers will remove the mattress from your bedroom and transport it to a local recycling facility, so there’s nothing for you to do. Any free bonus items received with your mattress are yours to keep as a thank you for trying our mattress.”
Has anyone tried this process with Plushbeds?
Hi SadieD,
Sorry to hear you “have not slept well” on your new PlushBeds Botanical Bliss Mattress. As you probably know, your mattress is unique to you, and the comfort choice is based on your specific stats (height, weight, sleeping position(s), and any underlying health concerns) and your PPP (Posture and alignment, Pressure relief, and Personal preferences). Aside from weight, you not state your height or sleeping position, as these can play a major part in any bed you may select. Even though the best way to ensure that the mattress is suitable is to try it in a local shop your next best approach is to provide the manufacturer/retailer with a brief history of our experience with the previous mattress, stats, and PPP and make sure that they have enough experience to guide you through a good match comfort choice.
Good to see that our forum subscriber Cathye has responded to your call for help and provided their return experiences with PlushBeds in your adjacent thread about PlushBeds returns. It looks like you should be able to return the mattress following their requirements.
FloBeds is a long-time Trusted member of the site which means that I think highly of them and that I consider them to be amongst the best in the industry. They build their reputation and bed designs by focusing on consumer needs and preferences and high-quality materials. They are excellent at guiding consumers to a mattress that has the best chance to be a good mattress for them. I’d still keep in mind that no one can tell for sure what is best for you as no one can feel what you feel and there are many interconnected variables. This said in my conversations with both David and Dewey over the years I’ve learned that they have a more than the typical high percentage of satisfied customers. Their design is also built to be able to fine tune the feel at home if you did not find the comfort/support sweet spot with the vZone layer
I would certainly suggest that you rely on FloBed’s advice as they are much more familiar with their own mattress designs and materials than anyone else and they can use the information you provide them about your body type and sleeping positions, your preferences, your history on different mattresses, and the results of your local testing to make suggestions based on the “averages” of other customers that may be similar to you. The more accurate and detailed the information you provide them the better you will help them to help you make the best possible choices out of the options they have available. Of course the options you have available with each retailer or manufacturer (or with a particular mattress) and your ability to exchange layers or the mattress itself or use other forms of fine-tuning after your purchase or the return policy may also be an important part of your personal value equation or to offset the risk that can go with any online purchase.
FloBeds has a 100-night ‘test rest’ trial period and a $99 return fee (as long as the mattress is not soiled or damaged) using the original packaging, and request shipping labels, and have it picked up at curbside. They prefer to ‘swap out’ components of the mattress if you are not satisfied instead of having it returned, and after the trial period will continue to do so, for up to 5 years for a minimal charge as part of their ‘goldilocks guarantee’. Since you still find your daughter’s “24 year old FloBeds mattress more comfortable than the new PlushBeds mattress”.
Please let us know about your experience both with the return and with finding a suitable mattress replacement…
Phoenix
Thank you! We did purchase a new v-zone in 2020 for my daughter. Not sure why I was unwilling to spend the extra $$ for myself this year, but I certainly learned my lesson.
I will accept my fate and hope that negotiating Return with Plushbeds is a positive experience.
(I incorrectly referred to the $149 fee as Flobeds, not Plushbeds.)
Hi SadieD,
Thank you for the update and congratulations on your new mattress purchase from FloBeds :cheer: one of the veteran members of TMU …
As you know I think highly of them and I believe that they compete well with the best in the industry in terms of their quality, value, service, knowledge, and transparency. All of their mattresses use high-quality materials and there are no lower quality materials or weak links in any of them so they would certainly make a great quality/value choice.
I hope that everything goes smoothly with PlushBed’s return. (and thanks for the correction)
We’d love to hear any new updates once you receive your new v-zone mattress and have a chance to sleep on it for a while.
Phoenix
Thought I would update my saga re Plushbeds/ Flobeds.
I waited 6 weeks and Insisted to Plushbeds that I would not accept any of the “deals” they offered me, including the ridiculous “comfort” exchange.
Eg., “give it to friend/ relative and we will reimburse you 50%.”
“would you like one of our other mattress types for a large discount?” (I am only interested in latex).
Once agreed upon, return was seamless ($149 fee), and credit card refund seems to be processing.
Sadly, they use Load Up for the pick-up. Driver told me they pretty much take to landfill, AAACK, since places like Goodwill have blanket objection to mattresses.
I could have easily passed it on for free somewhere in my community using Nextdoor (but then Plushbeds would only offer me 50% refund). Feels like customer manipulation, altho I realize their reasons.
As for FloBeds, everyone there is extremely supportive-- I have Free component/ layer exchanges for 100 days and plan to exercise if my sleep does not improve.
That said, I once again slept on daughter’s childhood FloBed (22 years old) last night and had better sleep than 6 weeks on Plushbeds.
Thanks for all your support at TMU!
Thought I would update my saga re Plushbeds/ Flobeds.
I waited 6 weeks and Insisted to Plushbeds that I would not accept any of the “deals” they offered me, including the ridiculous “comfort” exchange.
Eg., “give it to friend/ relative and we will reimburse you 50%.”
“would you like one of our other mattress types for a large discount?” (I am only interested in latex).
Once agreed upon, return was seamless ($149 fee), and credit card refund seems to be processing.
Sadly, they use Load Up for the pick-up. Driver told me they pretty much take to landfill, AAACK, since places like Goodwill have blanket objection to mattresses.
I could have easily passed it on for free somewhere in my community using Nextdoor (but then Plushbeds would only offer me 50% refund). Feels like customer manipulation, altho I realize their reasons.
As for FloBeds, everyone there is extremely supportive-- I have Free component/ layer exchanges for 100 days and plan to exercise if my sleep does not improve.
That said, I once again slept on daughter’s childhood FloBed (22 years old) last night and had better sleep than 6 weeks on Plushbeds.
Thanks for all your support at TMU!